Contact DJI Fly Customer Service

Why should I report an Issue with DJI Fly?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DJI TECHNOLOGY CO., LTD to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I don't understand why the gimble was able to be adjusted on the mini but not the MA2? I like the app but there are things that still need to be incorporated for android like being able to stop charging phone and gimble speed adjustment.

2. The weak signal message pops up and I loose connection with the mini when it's only a short distance away in open areas with no buildings or other interference! This app is horrible! And to make matters worse, I can't download the older version again! I want to be able to fly my mini! Fix this app or, better yet, give us the older version.What did you do to my mini??? Yesterday was the first time i had flown since the update.

3. I have a couple of DJI drones and use the same devices with all of them - the mini remote is the only one with this issue, so you can't blame the Android device.Not compatible with my LG G7 (but works just fine on my older LG G5).

4. Very much need live streaming and the ability to save video/audio directly to phone! Otherwise this had been working very well, and I am super pleased with it.Overall: Restricting RC stick controls to only a standard Z-Axis is a joke! Please fix while I look for 3rd party options.

5. Cons: Options for customizing the flight controls do not include "Inverting" the Z-Axis (Ascend/Decent).I owned the Mavic Mini for a short while and then upgraded to the MA2.

6. The distance sensor indicators should also be bigger to see at a glance.Somehow my app on my android phone updated to 1.2.1 and now it's almost impossibel to fly my mini.

7. There's an issue with many compatible devices where the remote won't connect to the phone or tablet.

8. Phone started vibrating and telling me wind was to strong to control the aircraft and wouldn't be able to return home.

9. Crashes every time I connect my Mavic Mini.

10. The speed feature needs to allow speed adjustments in segments within each clip.

11. DJI Fly is easy to use and I have not had any problems with the app so far, can't wait for the update that opens the app up to more options.I have been using this app for almost a month and created a few videos with it.

1. Fix DJI Fly Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DJI Fly: Restarting the app will resolve most errors.
2. Update the DJI Fly App. Here is how:
   1. On Android goto PlayStore » Search for "DJI Fly" » Open DJI Fly » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DJI Fly » click "UPDATE".
3. Clear DJI Fly app cache: Clearing cached data will force your app to retrieve the latest data directly from DJI Fly servers.
   1. On Android, goto Settings » Apps » Select "DJI Fly" » click Storage » click "Clear Cache".
4. Check DJI Fly app permissions. If any of these permissions required to use your device's features are disenabled, DJI Fly might not work.
5. Uninstall and reinstall DJI Fly. If nothing else has worked, completely uninstall DJI Fly then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DJI Fly not working

2. Fix DJI Fly Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DJI Fly be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DJI Fly not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DJI Fly may not be able to connect to the Internet when running in the background.