Contact DAB-Z Customer Service

Why should I report an Issue with DAB-Z - Player for USB tuners?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of zoulou to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With DAB-Z you can enjoy listening to Digital Radio DAB/DAB+ on your Android head unit in your car.

2. Connect the DAB/DAB+ receiver via a USB-OTG adapter to it and start the app.

3. You just need a USB DAB/DAB+ adapter, which you plug into your device.

4. The app also works with mobile phones and tablets that have "USB host" capabilities.

5. Please use an antenna for the DAB/DAB+ adapter that is suitable for receiving DAB/DAB+ signals. * Receive pictures ("SlideShow") containing artwork and station logo. * View details about the station (e. g. ensemble name, service id, etc.

1. One thing that would make the app perfect is a homescreen/dashboard widget.Great App, And When It Works Well It Works Really Well, I Have Noticed An Odd Issue Some Stations Play (Real Slow, Almost Like A Retro Talk-Boy), Only Some Stations, While Signal Is Good Ect, With No Real Idea What The Issue Is 🤷, (UK Based), Would Like To Be Able To Notch The Text Down Abit As Its Right At The Very Top Of The Screen, But Once This (Slow Playing Issue Has Been Fixed, Definitely worth a 5*)App has been working quite OK in my Mekede Android 9.0 car radio, although reception was not very good with the windshield antenna.

2. Thank you XDA forum... seems not the only one.....:-) Local Radio (UK) sometimes plays in slow motion to resolve it you need to change stations sometimes just once or multiple times to get correct playback speed.I've just installed on my android car radio, it scanned but only picked up the Nottingham stations which were around 9, its got a lovely layout and I can use my steering wheel controls to change the stations, the reception isn't to bad.

3. (Have aentena on windscreen, Android version 8) On one of the others, (Android 9) I have an external aerial, connected to the net via Wi-Fi, and have No Logo's even after waiting over an hour...(Australia) Can you shed any light to these problems...UK user, same issue as Tezz review, Occasionally audio is distorted, like the music is sloooowed right down, could this be looked into please ? Seems to happen with Local Multiplexes, ok on National DAB , will update review to give more info as I get it.

4. However, the reception of the other stations was better than ever before! Based on the feedback of Adam Atkinson I unchecked Omri support and did a rescan... All the stations appeared again! I do hope reception will stay as good without Omri, it would greatly improve the benefit of DAB+Have installed on several Erisin Android devices.

5. What really impressed me today was that BBC Radio 5 was suddenly having problems with sound with all voices sounding like hamsters breathing Helium, got home and in the driveway the head unit connected to my home WiFi and updated this app which fixed the issue, brilliant support.

6. Something I meant to say is how great it is to not have endless confirmation popups every time you start this app - in contrast to the Xtrons one and how it starts when you start the car which has to be a valuable safety improvement because you aren't fiddling with the screen.Installed on an Atoto S8 premium with an Xtrons usb stick and windscreen antenna.

7. Any BBC national station plays for about a minute, then stops and then the whole app shuts down, even when signal is strong and other non BBC stations work fine, so I think the problem is with the app rather than the hardware.

8. Nav instructions still work, radio still works but the map doesn't update and you can't switch stations.

9. One enhancement that would be good is a better way of flicking through the channels, I only get 6 channels per page on my Pumpkin headunit, so lots of scrolling down for around 80 channels, while there is a big logo taking up a third of the screen.

10. Maybe multiple columns, or horizontal text, which you swipe side to side.Amazing app, like getting a new uprated head unit compared to the default XTRONS app.

11. Strangely enough, the public stations (like Radio 2 & 4 here in NL) did not appear in the list.

1. Fix DAB-Z Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DAB-Z: Restarting the app will resolve most errors.
2. Update the DAB-Z App. Here is how:
   1. On Android goto PlayStore » Search for "DAB-Z" » Open DAB-Z - Player for USB tuners » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DAB-Z » click "UPDATE".
3. Clear DAB-Z - Player for USB tuners app cache: Clearing cached data will force your app to retrieve the latest data directly from DAB-Z servers.
   1. On Android, goto Settings » Apps » Select "DAB-Z - Player for USB tuners" » click Storage » click "Clear Cache".
4. Check DAB-Z app permissions. If any of these permissions required to use your device's features are disenabled, DAB-Z might not work.
5. Uninstall and reinstall DAB-Z. If nothing else has worked, completely uninstall DAB-Z then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DAB-Z not working

2. Fix DAB-Z Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DAB-Z be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DAB-Z not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DAB-Z may not be able to connect to the Internet when running in the background.