Contact Planit Pro Customer Service

Why should I report an Issue with Planit Pro: Photo Planner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PlanIt Photo Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I've checked the app permission settings for all apps, and PlanIt Pro is listed as having permission to "Access photos, media, and files on your device." If these permissions issues aren't fixed, the app is mostly useless to meExtremely powerful tool for planning milky way photos (and others).

2. I currently have given the app access to everything it has requested, however, the app still does not have the ability to access the phone's storage, or read photos I've taken with the phone for the 'Viewfinder Picture feature that I would like to use for planning a scene of a target of unknown height.

3. Additionally, I cannot download the elevation files locally because the app still is not maintaining the permissions to access storage on my phone (downloads stay in paused state - pressing 'play' button switches to 'pause' immediately).

4. Very accurate timing when the moon starts to peek out over a specific hill...the VR viewfinder has been extremely valuable in visually depicting all the information i need to plan a shot.

5. The viewfinder features are critical to planning that perfect shot and finding the exact date to make it work.I recommend it to purchase pro version without any hesitation.

6. The UI can be quite intimidating at first, but once figured out (with the help of the very informative and well-made video tutorials and user manuals prepared by the developer himself), you will come to appreciate why it was designed that way.

7. The developer tried to fit many things on the screen and sometimes it can be challenging to access certain items on the screen with your finger, but since my device is a Galaxy Note 8, the S-Pen works very well with the app.

8. VR view allows you to visualize the composition with the focal length of your choice with great precision without having to be present at the planned location.

9. Features such as “Sun/Moon Finder” and “Milky Way Seeker” simply have no rival among all photography planning apps.

10. Developer's support is pretty good.Great app! Very easy to use once you get the idea! Excellent interface - very smooth and comfortable.

11. 5* from me! Excellent work!What a clever app that I looked years for! From the first steps of studying it ,you realize how mach time this app can save for you.

1. Fix Planit Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Planit Pro: Restarting the app will resolve most errors.
2. Update the Planit Pro App. Here is how:
   1. On Android goto PlayStore » Search for "Planit Pro" » Open Planit Pro: Photo Planner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Planit Pro » click "UPDATE".
3. Clear Planit Pro: Photo Planner app cache: Clearing cached data will force your app to retrieve the latest data directly from Planit Pro servers.
   1. On Android, goto Settings » Apps » Select "Planit Pro: Photo Planner" » click Storage » click "Clear Cache".
4. Check Planit Pro app permissions. If any of these permissions required to use your device's features are disenabled, Planit Pro might not work.
5. Uninstall and reinstall Planit Pro. If nothing else has worked, completely uninstall Planit Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Planit Pro not working

2. Fix Planit Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Planit Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Planit Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Planit Pro may not be able to connect to the Internet when running in the background.