Published by John Wiley & Sons, Inc.

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Why should I report an Issue with Immunology?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of John Wiley & Sons, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Immunology Customer Insights

Steps to Troubleshoot & Fix Immunology Issues

1. Fix Immunology Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Immunology: Restarting the app will resolve most errors.
  2. Update the Immunology App. Here is how:
    1. On Android goto PlayStore » Search for "Immunology" » Open Immunology » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Immunology » click "UPDATE".
  3. Clear Immunology app cache: Clearing cached data will force your app to retrieve the latest data directly from Immunology servers.
    1. On Android, goto Settings » Apps » Select "Immunology" » click Storage » click "Clear Cache".
  4. Check Immunology app permissions. If any of these permissions required to use your device's features are disenabled, Immunology might not work.
  5. Uninstall and reinstall Immunology. If nothing else has worked, completely uninstall Immunology then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Immunology not working


2. Fix Immunology Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Immunology be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Immunology not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Immunology may not be able to connect to the Internet when running in the background.

Reported Issues