Contact Video Touch Customer Service

Why should I report an Issue with Video Touch - Wildlife?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SoundTouch Interactive to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When choosing one of the wild animals (lions, and tigers, bears, etc. ), your child will watch 10-20 seconds video clips.

2. For example - a family of elephants splashing in cool water with their trunks, zebras walking around with birds on their backs, a giraffe leaning down its long neck to sip some water.

3. Each animal rotates through 4 separate videos with each tap from your child. Perfect and simple!

4. Great 48 videos to entertain and educate your child!

5. Download this precious app for your little one, it will teach them a lot and your child will just think it’s fun!

6. * Works together with the other "Video Touch" apps.

1. - When pressing the power button on the nexus device while having one of your apps running should put the all in standby until the screen is unlocked again but instead your app continue to run in the background (which can be heard very loud and clear ;-) - The music and bugs app fail to remember chosen option for "close video by" and has to be set every time the app is started.

2. I have four of your apps (wildlife, music, bugs, vehicles) and none of them function correctly in terms of: - when clicking the android recent apps soft key (going to a different app and then return to the video touch app) it fails to function again and has to be restarted.

3. Also not designed properly for large files (should be small app in main memory with large files stored on my 64gb sd) so always running out of memory.Hello you, Could you please fix so your video touch apps work properly with nexus 5.

4. Upset child and Mom.Used to have problems with the app but after the updates it runs flawlessly and videos are very engaging and sometimes change to keep it always new and excitingI purchased all their sound and video touch apps.

5. Kids tend to touch the soft keys all the time hence disrupting the ongoing video clip.

6. Holds their attention well.Several short videos for each animal, interesting and not boring for my little ones)This app does not work anymore.My daughter loves it, and as of this weekend it won't open with out crashing.

7. Br, MartinClaimed to provide 48 videos but only 12 received.Great for my little oneI have samsung edge 7 and has been trying to instill since over 2 hours ago..if it's not for android then it should process payment at all.

8. My son is speech delayed and loves this app so I always want to have the speech option enabled, but you could spend a lifetime going into each and every screen setting this option over and over and the options just don't stick.

9. This problem exist in all your apps (wildlife, music, bugs, vehicles).

10. It would be great if there was a way to disable the android soft keys while being in the app (clicking in all four corners or something like that).

11. Also no global way to set the options which is almost as bad as having none.

1. Fix Video Touch Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Video Touch: Restarting the app will resolve most errors.
2. Update the Video Touch App. Here is how:
   1. On Android goto PlayStore » Search for "Video Touch" » Open Video Touch - Wildlife » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video Touch » click "UPDATE".
3. Clear Video Touch - Wildlife app cache: Clearing cached data will force your app to retrieve the latest data directly from Video Touch servers.
   1. On Android, goto Settings » Apps » Select "Video Touch - Wildlife" » click Storage » click "Clear Cache".
4. Check Video Touch app permissions. If any of these permissions required to use your device's features are disenabled, Video Touch might not work.
5. Uninstall and reinstall Video Touch. If nothing else has worked, completely uninstall Video Touch then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Video Touch not working

2. Fix Video Touch Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Video Touch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Video Touch not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Video Touch may not be able to connect to the Internet when running in the background.