Contact Video Touch Customer Service

Why should I report an Issue with Video Touch - Music?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SoundTouch Interactive to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Each musical instrument rotates through 4 separate video clips with each tap from your child. Perfect and simple! * Works together with the other "Video Touch" apps.

2. When choosing one of the musical instruments (guitars, pianos, saxophones, etc. ), your child will watch 10-20 seconds video clips.

3. For example - an amazing virtuoso harpist, an astonishing 4 mallets marimba player, a marvelous musician plays flamenco guitar.

4. Great 48 videos to entertain and educate your child!

5. Download this precious app for your little one, it will teach them a lot and your child will just think it’s fun!

1. I have four of your apps (wildlife, music, bugs, vehicles) and none of them function correctly in terms of: - when clicking the android recent apps soft key (going to a different app and then return to the video touch app) it fails to function again and has to be restarted.

2. - When pressing the power button on the nexus device while having one of your apps running should put the all in standby until the screen is unlocked again but instead your app continue to run in the background (which can be heard very loud and clear ;-) - The music and bugs app fail to remember chosen option for "close video by" and has to be set every time the app is started.

3. This problem exist in all your apps (wildlife, music, bugs, vehicles).

4. Kids tend to touch the soft keys all the time hence disrupting the ongoing video clip.

5. I recommend it without hesitation.Hello you, Could you please fix so your video touch apps work properly with nexus 5.

6. I'm usually not a snob, but for an app specifically for children, this is unacceptable.My son just loves this appGreat appMy daughter is 23 months and has learned the names of instuments and even mimics how they are played because of this game.

7. In the music one there is a harmonica performance buy two guys that is very good.My daughter loves it, and as of this weekend it won't open with out crashing.

8. It would be great if there was a way to disable the android soft keys while being in the app (clicking in all four corners or something like that).

9. But he can't access this one from the others VideoTouch apps...In the guitar section, the gentleman playing has a pack of Newports.

10. We both enjoy it and are big classical music fans.The same "download failed" error as with the "Vehicles" app.

11. Probably need recompiling/writing for newer Android.

1. Fix Video Touch Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Video Touch: Restarting the app will resolve most errors.
2. Update the Video Touch App. Here is how:
   1. On Android goto PlayStore » Search for "Video Touch" » Open Video Touch - Music » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video Touch » click "UPDATE".
3. Clear Video Touch - Music app cache: Clearing cached data will force your app to retrieve the latest data directly from Video Touch servers.
   1. On Android, goto Settings » Apps » Select "Video Touch - Music" » click Storage » click "Clear Cache".
4. Check Video Touch app permissions. If any of these permissions required to use your device's features are disenabled, Video Touch might not work.
5. Uninstall and reinstall Video Touch. If nothing else has worked, completely uninstall Video Touch then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Video Touch not working

2. Fix Video Touch Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Video Touch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Video Touch not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Video Touch may not be able to connect to the Internet when running in the background.