Published by WeVideo Inc. on Nov 1, 2023

Report an issue with Video Editor.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Video Editor?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of WeVideo Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Video Editor Customer Insights

1. I love this video editing software, but there are some features that could be put on the computer version like captions and overlapping photos on to videos.

2. One of them couldn't export, another couldn't access their video even though they weren't finished editing, ect.I have been using it for more than a year, every day.

3. I like this app, but use your computer for more advanced features.Here's something new: when you apply a zoom effect on a photo it displays normally in the specific photo preview but when you look at the full render preview it throws a "swooping" effect on it that is completely unwanted.

4. I need to be able to crop videos, and have all options for editing audio.

5. But when I checked on the website, there's no copy of the video! This App is a complete waste of time!! the clip won't upload without crashing.

6. It was a great quick edit on my phone previously - if I wanted in depth editing I would take it home and use Adobe on my desk top.

7. Need more features for editing portion, like Bold font, slow motion features, etc.

8. Oh well.I truly enjoy the services that Wevideo has to offer, but for the past half a month due to technical complications it has been impossible to utilize my subscription.

9. If it were not for me trying to finish the same project I have been trying to finish for weeks, I wouldn't be using it anymore.

10. Might be ditching this app (which I paid for) and try something new.It's ok for very basic editing.

11. Honestly looking for new app that will give us time line with simple editing.

Steps to Troubleshoot & Fix Video Editor Issues

1. Fix Video Editor Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Video Editor: Restarting the app will resolve most errors.
  2. Update the Video Editor App. Here is how:
    1. On Android goto PlayStore » Search for "Video Editor" » Open Video Editor » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video Editor » click "UPDATE".
  3. Clear Video Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Video Editor servers.
    1. On Android, goto Settings » Apps » Select "Video Editor" » click Storage » click "Clear Cache".
  4. Check Video Editor app permissions. If any of these permissions required to use your device's features are disenabled, Video Editor might not work.
  5. Uninstall and reinstall Video Editor. If nothing else has worked, completely uninstall Video Editor then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Video Editor not working


2. Fix Video Editor Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Video Editor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Video Editor not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Video Editor may not be able to connect to the Internet when running in the background.

Reported Issues