Contact SelfLoops HRV Customer Service

Why should I report an Issue with SelfLoops HRV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Selfloops to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Note: If you cannot connect your Bluetooth Smart heart rate monitor, make sure that is not paired already with another application or device.

2. To use the application you need an heart rate monitor that adheres either to the Bluetooth Low Energy or ANT+ standards.

3. We have personally tested the application with the Viiiva, Garmin, Wahoo and Polar Bluetooth Low Energy heart rate monitors.

4. The Bluetooth standard does not allow to have the heart rate monitor connected at the same time to multiple apps or devices.

5. The SelfLoops HRV application calculates and displays the heart rate variability.

6. Heart rate variability (HRV) is the physiological phenomenon of variation in the time interval between heartbeats.

7. Also, do not pair the heart rate monitor in the Settings of your device.

8. By using the application you expressly agree that SelfLoops is not providing medical advice with this application.

9. If you record the session you will be able to export the data, saved in csv format, to Dropbox, Google Drive, by email etc.

10. This application is used by pro athletes and olympians.

11. There are several metrics used in the scientific literature, we calculate: SDNN, RMSSD, pNN50, AVNN.

1. Works great with Polar H10.Not sure what is going on here my Polar a370 connects and displays HR but not RR or anything else shows up and the data is blank when I export it? Is this app a dud?Paired with a magene....I like it so far seems easy acurate and simple to use.

2. I connected one Rhythm24 band with the app, and although one band connected and HR and HRV RR intervals data was displayed, other Rhythm24 bands that I connect to the same app was not displaying any HRV data, just the HR data.

3. Thanks selfloop!App has very hard time if any other app has hooked up to polar h10 monitor which means I have to restart phone to take a reading big pain in the ass.

4. If you can help me understand why that's the case, perhaps I can rate the app higher because it's not a bad app after all.Only one I found, which has unlimited recording plus export.

5. Selfloop allows me Unlimited recording of my hr and hrv data.

6. Pls add some prognostic & diagnostic abilities.Doesn't connect to Kardia EKG or Fitbit Versa.

7. Both work on Bluetooth.Another app won't send clarification code ! Uninstalling !This is just what I've been looking for.

8. None of my other fitness apps have this problemIt monitors rr timing well.

9. ThanksEasy to use and great connectivity.

10. I used to use "camera hrv" but it only recorded and analysed one minute of hrv.

11. Recording the values.

1. Fix SelfLoops HRV Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SelfLoops HRV: Restarting the app will resolve most errors.
2. Update the SelfLoops HRV App. Here is how:
   1. On Android goto PlayStore » Search for "SelfLoops HRV" » Open SelfLoops HRV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SelfLoops HRV » click "UPDATE".
3. Clear SelfLoops HRV app cache: Clearing cached data will force your app to retrieve the latest data directly from SelfLoops HRV servers.
   1. On Android, goto Settings » Apps » Select "SelfLoops HRV" » click Storage » click "Clear Cache".
4. Check SelfLoops HRV app permissions. If any of these permissions required to use your device's features are disenabled, SelfLoops HRV might not work.
5. Uninstall and reinstall SelfLoops HRV. If nothing else has worked, completely uninstall SelfLoops HRV then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SelfLoops HRV not working

2. Fix SelfLoops HRV Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SelfLoops HRV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SelfLoops HRV not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SelfLoops HRV may not be able to connect to the Internet when running in the background.