Published by Volkswagen Group India

Report an issue with Volkswagen Polo.
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Why should I report an Issue with Volkswagen Polo?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Volkswagen Group India to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Volkswagen Polo Customer Insights

1. Just gives a message "Something went wrong" at the splash screenThe app doesn't open ...it shows" something went wrong ".. what is this ? Pls fix it ..I hope you will..App doesn't even starts, crashes on opening.Till date I didn't able to open it........ always it shows "error"This App is Crashing and when we Try Contact developer its show Address not Found Error on mail boxwhat a waste of time to download and install app.

2. Can't DAS Auto fix such a simple app or upgrade or provide an alternative for country like Nepal ? How could this help with the reputation of German car engineering as well VW ?It's showing something went wrong... Yes it's wrong Installation choosing this App... Zero rating not available.. Waste of data and timePathetic.

3. The app keeps on crashing and doesn't open up.

4. I am a proud owner of a VW Polo in Nepal and downloaded the app several times.

5. Does not even open.

6. It simply does not work.

Steps to Troubleshoot & Fix Volkswagen Polo Issues

1. Fix Volkswagen Polo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Volkswagen Polo: Restarting the app will resolve most errors.
  2. Update the Volkswagen Polo App. Here is how:
    1. On Android goto PlayStore » Search for "Volkswagen Polo" » Open Volkswagen Polo » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Volkswagen Polo » click "UPDATE".
  3. Clear Volkswagen Polo app cache: Clearing cached data will force your app to retrieve the latest data directly from Volkswagen Polo servers.
    1. On Android, goto Settings » Apps » Select "Volkswagen Polo" » click Storage » click "Clear Cache".
  4. Check Volkswagen Polo app permissions. If any of these permissions required to use your device's features are disenabled, Volkswagen Polo might not work.
  5. Uninstall and reinstall Volkswagen Polo. If nothing else has worked, completely uninstall Volkswagen Polo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Volkswagen Polo not working


2. Fix Volkswagen Polo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Volkswagen Polo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Volkswagen Polo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Volkswagen Polo may not be able to connect to the Internet when running in the background.

Reported Issues