Contact Shell Secret Saver Customer Service

Why should I report an Issue with Shell Secret Saver?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Viva Energy Australia to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Had to go through applying online to use this discount, provide personal details, download this app and only able to use it once.Used it twice then it said the offer had ended even though after checking I know the corporate offer is ongoing, at this point it's pretending there is no internet connection when there is for every other app.Stopped working.

2. Tap to redeem the offer, watch a circle spin for 30 seconds, and then get told there's no internet connection.Worked once then went to blank screen.

3. Side note; Ensure your shell station accepts offer before attempting to use, as some will say something like "this is a franchise, we don't take those vouchers".Does not work.

4. I went out of my way to use Shell, would've been cheaper to use alternative.Have to wait till 9am for a new voucher to appear and when redeeming the voucher at the counter, they said the voucher doesn't work.

5. The first 2 times the cashier had to manually put 5 x 1 cent discounts in and the 3rd time I scanned the app and it didn't apply the discount, I tried again and it said that it has already bern used today.

6. Signed up through corporate, worked fine then stopped working, every time it says I've already used the voucher when I havnt.

7. The verification code works, but i cant get beyond the next screen.

8. Cannot scroll through terms and conditions in app on my phone at least, though they are worth a read as they're spectacularly unfair to the user.

9. The next time I got gas I filled up and was driving the truck.

10. When I got the gas and was driving my truck started doing funny things.

11. 1 time I had to get gas from a station other than She'll.

1. Fix Shell Secret Saver Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shell Secret Saver: Restarting the app will resolve most errors.
2. Update the Shell Secret Saver App. Here is how:
   1. On Android goto PlayStore » Search for "Shell Secret Saver" » Open Shell Secret Saver » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shell Secret Saver » click "UPDATE".
3. Clear Shell Secret Saver app cache: Clearing cached data will force your app to retrieve the latest data directly from Shell Secret Saver servers.
   1. On Android, goto Settings » Apps » Select "Shell Secret Saver" » click Storage » click "Clear Cache".
4. Check Shell Secret Saver app permissions. If any of these permissions required to use your device's features are disenabled, Shell Secret Saver might not work.
5. Uninstall and reinstall Shell Secret Saver. If nothing else has worked, completely uninstall Shell Secret Saver then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shell Secret Saver not working

2. Fix Shell Secret Saver Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shell Secret Saver be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shell Secret Saver not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shell Secret Saver may not be able to connect to the Internet when running in the background.