Contact Kahramaa Customer Service

Why should I report an Issue with Kahramaa?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Qatar General Electricity & Water Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And yes, I just updated the app and that problem persists.Very bad app and very bad experience: I do not suggest it : you pay and bank cut the amount but app says your payment faild , then you have run one year to return your money if they will doFor updating the meter reading, the option currently available in the app is to take a photo with phone camera only.

2. Kahramaa app is very smooth and use friendly, payment option makes life much easier.. Staff member are friendly and provides hassle free sevices on branch.very slow and complicatedI think the payment through this app is not properly programmed and linked with the system.

3. The app should allow uploading a photo from phone's storage also.The app will not accept the meter reading, which is the whole point of having the app in the first place.

4. I just got sms from Kahramaa on 1 Mar for these payments (delayed almost 1 month).most convenient for payment and tracking.easy to useVery poor outdated app.

5. Error ridden app after updates.Always stuck to loading screen every time I'm doing payment.

6. From bank info, these transactions are executed on 8 Feb but I didn't see in the payment history in the app.

7. I have been trying to apply for a move in to nee property but for the whole morning it did not work and keep restarting or returning me to the very beginning.

8. I paid using credit card on 2 Feb 21.

9. Takes ages to perform a sime task.

10. It logs the user out and then does not accept log ins.

11. It was said error then I paid again.

1. Fix Kahramaa Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kahramaa: Restarting the app will resolve most errors.
2. Update the Kahramaa App. Here is how:
   1. On Android goto PlayStore » Search for "Kahramaa" » Open Kahramaa » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kahramaa » click "UPDATE".
3. Clear Kahramaa app cache: Clearing cached data will force your app to retrieve the latest data directly from Kahramaa servers.
   1. On Android, goto Settings » Apps » Select "Kahramaa" » click Storage » click "Clear Cache".
4. Check Kahramaa app permissions. If any of these permissions required to use your device's features are disenabled, Kahramaa might not work.
5. Uninstall and reinstall Kahramaa. If nothing else has worked, completely uninstall Kahramaa then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kahramaa not working

2. Fix Kahramaa Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kahramaa be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kahramaa not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kahramaa may not be able to connect to the Internet when running in the background.