Contact Videostar Customer Service

Why should I report an Issue with Videostar Mobile HD?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Top Italia to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This APP is a versatile video management software for the DVRs, NVRs, IP cameras, etc.

2. It provides multiple functionalities, including real-time live view, video recording, remote search and playback, file backup, etc. , for the connected devices to meet the needs of monitoring task.

1. You can't click anything.

2. doesn't let you put a video,gif, or photo on.It wont let me press curtain things & its hard to find out how to use it.I think its great for edits and i love it i would use it all the timeIt won't let you click on anything.

1. Fix Videostar Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Videostar: Restarting the app will resolve most errors.
2. Update the Videostar App. Here is how:
   1. On Android goto PlayStore » Search for "Videostar" » Open Videostar Mobile HD » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Videostar » click "UPDATE".
3. Clear Videostar Mobile HD app cache: Clearing cached data will force your app to retrieve the latest data directly from Videostar servers.
   1. On Android, goto Settings » Apps » Select "Videostar Mobile HD" » click Storage » click "Clear Cache".
4. Check Videostar app permissions. If any of these permissions required to use your device's features are disenabled, Videostar might not work.
5. Uninstall and reinstall Videostar. If nothing else has worked, completely uninstall Videostar then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Videostar not working

2. Fix Videostar Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Videostar be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Videostar not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Videostar may not be able to connect to the Internet when running in the background.