Contact Vera Customer Service

Why should I report an Issue with Vera Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MiOS, Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. From the comfort of your couch, or from halfway around the world. ▾ Control your front door, monitor your home and property. ▾ View security cameras & receive notifications on your smartphone. ▾ Automatically turn on your lights when a sensor is tripped. ▾ Enjoy peace of mind knowing your door is locked, and your home is safe and secure. ▾ Expand your system to include a wide variety of certified partner devices.

2. PLEASE NOTE: The app REQUIRES a Vera Smart Home Controller which acts as the "Brain" of the system, enabling your Android device to become the command center for your home, easily controlling climate, lighting, security and more.

3. We put the convenience, freedom, and peace of mind that a smart home provides, right in the palm of your hand.

4. From any smartphone, tablet, or computer, you can view and manage your home.

5. As always, should you have any questions, comments, or concerns our Customer Care Team is standing by to assist you.

1. I would like to see more information on the controllers web page, like the total kWh shown on the mobile app, and the energy app working.Since the latest update, all of my devices constantly show an outdated state.

2. 😠 Much, much, MUCH prefer the previous interface.After last update, I permanently see the RED banner on top of the screen with message "No internet connection".

3. The app is quite functional - but Vera support is always very responsive and helpful, even if the issue is related to a device.

4. Thank you for the update! As a secondary on the account, with the "new" dashboard, I was unable to do much of anything remotely.

5. (often happens when switching wifi APs or switching to mobile data.) - The interface wastes valuable screen space on dead space or items that are rarely used.

6. (especially noticeable when rotated to landscape)Z-wave devices are really varied, and the home experience depends on lots of different products interworking well with Vera.

7. However, some other functions are working (switch on/off the lights, running scenes, etc).

8. Seems like I was lucky this morning, I was able to catch the moment, when that red banner disappeared, and I did enabled the Geofencing.

9. When I adjust the thermostat, it says "Success" but the little spinning wheel never stops - completely unresponsive.It is generally reliable and responds quickly but it has issues on a number for fronts.

10. Apart from being inaccurate, it'll also requires multiple taps to activate the correct setting.App doesn't work.

11. I have been using the edge for years and they shipped me a new unit after a failed firmware upgrade, and they worked with me to get everything back in order.

1. Fix Vera Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vera: Restarting the app will resolve most errors.
2. Update the Vera App. Here is how:
   1. On Android goto PlayStore » Search for "Vera" » Open Vera Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vera » click "UPDATE".
3. Clear Vera Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Vera servers.
   1. On Android, goto Settings » Apps » Select "Vera Mobile" » click Storage » click "Clear Cache".
4. Check Vera app permissions. If any of these permissions required to use your device's features are disenabled, Vera might not work.
5. Uninstall and reinstall Vera. If nothing else has worked, completely uninstall Vera then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vera not working

2. Fix Vera Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vera be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vera not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vera may not be able to connect to the Internet when running in the background.