Contact Velocicast Customer Service

Why should I report an Issue with Velocicast?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Auction Frontier LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Velocicast is engineered by professionals who have served the auction industry for years helping physical auctions function in a virtual world.

2. The power of a beautifully designed mobile experience at your fingertips - another of the many reasons why Velocicast is Simulcast Done Right.

1. Once in a while when you switch your primary lane, both lanes dissapear off the screen.does not load when you try to log In, not does it give direction when you first attempt to login..nowhere to create user and using adesa login and password didnt work eitherI don't care for the mobile app at all.

2. It doesn't allow to message the auction which would be really helpful.Most of the time no volume Can't set parameters to do special vehicle search by years or milage makes my stomach hurt trying to use this appUpdated 02/22/2021 stopped working.

3. Won't load conveniently, and when it finally did locked up the phone, forcing a reset, as no other means of escape.

4. I removed it and will stick with Manheim, that at least works.The sound is good and it streams good.

5. Tried to restart and download again.

1. Fix Velocicast Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Velocicast: Restarting the app will resolve most errors.
2. Update the Velocicast App. Here is how:
   1. On Android goto PlayStore » Search for "Velocicast" » Open Velocicast » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Velocicast » click "UPDATE".
3. Clear Velocicast app cache: Clearing cached data will force your app to retrieve the latest data directly from Velocicast servers.
   1. On Android, goto Settings » Apps » Select "Velocicast" » click Storage » click "Clear Cache".
4. Check Velocicast app permissions. If any of these permissions required to use your device's features are disenabled, Velocicast might not work.
5. Uninstall and reinstall Velocicast. If nothing else has worked, completely uninstall Velocicast then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Velocicast not working

2. Fix Velocicast Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Velocicast be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Velocicast not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Velocicast may not be able to connect to the Internet when running in the background.