Contact myUSCchart Customer Service

Why should I report an Issue with myUSCchart?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Keck Hospital of USC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you are a patient of Keck Medicine of USC and need assistance in accessing the patient portal, please call (877) 621-8014.

2. Use this app to send secure messages to your physician, access test results and request prescription renewals and appointments from your smartphone.

3. We are a team of more than 500 physicians at a leading academic medical center keeping you healthy, on track and doing the things you love.

4. Keck Medicine of USC is committed to patient health, safety and access.

5. Through this app we offer 24/7 access to your medical records.

6. For immediate assistance in scheduling an appointment, please call (800) 872-2273.

7. Please note that this myUSCchart should not be used for urgent medical matters.

1. If my insurance plan wasn't forcing me to go here I wouldn't step foot on this campus.Not user friendly, not intuitive, poor graphic design, and is basically the same as the website, so what is the point on having an app.

2. How about the ability to remember your user ID, or stay logged in for a few hours if security is needed, or add a pin for easy access after validating who you are using a private device?Not user friendly.

3. After the reset, it still does not login.The user GUI just got changed after so many years, but the system remains very slow.

4. There is no way to provide app feedback or report issues inside the app, which is an indication of the developer's interest level in improving the user experience and interface.

5. Cedar Sinai, UCI, etc.Same experience as website, which is very poor itself, but without the added benefit of your favorite simple extensions that make browsing better.

6. There is no way to submit new medications that you've started or forgot to tell a doctor about without asking for a refill which you may not need or may not be that doctor's specialty.

7. Also, the user interface looks unfriendly.

8. I guess the tech department is afraid of hearing from the public.This portal is by far the worst I have ever use.

9. The messaging is especially cumbersome especially regarding where different aspects of messaging are located and the topics to choose from for messaging.

10. Not sure why they can't just be a part of the regular myChart system instead of being so separated as if they're better than the rest.

11. It is slow, it's hard to find information and it does not always work.

1. Fix myUSCchart Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myUSCchart: Restarting the app will resolve most errors.
2. Update the myUSCchart App. Here is how:
   1. On Android goto PlayStore » Search for "myUSCchart" » Open myUSCchart » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myUSCchart » click "UPDATE".
3. Clear myUSCchart app cache: Clearing cached data will force your app to retrieve the latest data directly from myUSCchart servers.
   1. On Android, goto Settings » Apps » Select "myUSCchart" » click Storage » click "Clear Cache".
4. Check myUSCchart app permissions. If any of these permissions required to use your device's features are disenabled, myUSCchart might not work.
5. Uninstall and reinstall myUSCchart. If nothing else has worked, completely uninstall myUSCchart then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myUSCchart not working

2. Fix myUSCchart Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myUSCchart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myUSCchart not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myUSCchart may not be able to connect to the Internet when running in the background.