Contact UPGo Customer Service

Why should I report an Issue with UPGo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Union Pacific Railroad to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Works great overall for pulling loads and empties out and loads going in, but since Global 4 started taking HMM containers, cannot ingate empties using the app.

2. You literally can't even look up the location of containers, the most basic of functions this app can't do, and checking 4 years of reviews it hasn't ever had that ability, 4 years! How is it possible that after 4 years you still can't search for a container?Good app when it works.

3. Have also come across a few chassis that didn't exist in the system so it wouldn't accept them in the app but was able to in/outgate the unit manually.Always have to type in the info u did in app on the kiosk when out gating.

4. I don't see the point of using it except maybe when the ramp is low on empties.Makes taking loads in and out of the rail yard faster.It used to tell me I had a storage fee while checking in on the app.

5. Especially a pain if forced to mispark, having to stop at Drivers Assistance to change parking location.UP reps told me about it yesterday, I downloaded it last night.

6. Glad now they gave a bob tail in and out option so u can use the upgo lanes without having the office call ya on the phone to give you a warningNice when it works.

7. Every time I attempt to ingate an empty I get the same "private unit return empty; reject at gate" normally I can click "check in" a 2nd or 3rd time and it will accept it but not always.

8. Same thing attempting to outgate a chassis, scan the code and the kiosk says it's not a valid code.

9. The app currently won't allow you to update the parking location if its 'out of range' of the assigned spot.

10. I use it multiple times a day at Mesquite,Tx yardWhen you scan app don't work have too type it in takes longer then basically doing it manually screen on kias never.

11. Sometimes the kiosk will say the code u was given isn't valid if u read or type it in but do the opposite of what u previously did and it goes through.

1. Fix UPGo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UPGo: Restarting the app will resolve most errors.
2. Update the UPGo App. Here is how:
   1. On Android goto PlayStore » Search for "UPGo" » Open UPGo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UPGo » click "UPDATE".
3. Clear UPGo app cache: Clearing cached data will force your app to retrieve the latest data directly from UPGo servers.
   1. On Android, goto Settings » Apps » Select "UPGo" » click Storage » click "Clear Cache".
4. Check UPGo app permissions. If any of these permissions required to use your device's features are disenabled, UPGo might not work.
5. Uninstall and reinstall UPGo. If nothing else has worked, completely uninstall UPGo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UPGo not working

2. Fix UPGo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UPGo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UPGo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UPGo may not be able to connect to the Internet when running in the background.