Contact MyUPMC Customer Service

Why should I report an Issue with MyUPMC?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of UPMC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the MyUPMC app, you can easily communicate with your UPMC doctors, access family medical records, and manage your appointments, all from your mobile device. • Find a UPMC doctor, including primary, pediatric, and specialty care providers, and request to schedule an appointment.

2. If you experience issues, completely close the app, restart your device and open the application. Encounter a problem? Need to ask a question?

3. For the best experience, please update your mobile device and tablet to the latest operating system.

4. Manage your health information anywhere, anytime, with MyUPMC.

5. Please call the MyUPMC Support line at 1-866-884-8579, option 2.

6. Email MyUPMC_Feedback@upmc. edu. Thank you! Enjoying the MyUPMC app?

7. Have a suggestion or feedback?

8. Rate it now and let us know.

1. Can view some features (test results) in current browser without any issues, other features (messages) tell me to download a different browser.HORRIBLE UPDATED VERSION They forced an update while removing a key feature which allowed you to use your pin number or screen lock to get in.

2. I already have Google Chrome! I cant see half the vital information that I need to anymore.It is horrible now! Since the last update, it tells me I have test results.

3. I want to plug in 4 quick numbers and be in to my app on my phone.A couple good features, and a couple bad glaring features that are not just a problem of the app, one of the biggest issues is scheduling, many times you'll try to schedule through the app and you'll get a call from UPMC giving you a number that you can call again to reschedule or to schedule if I wanted to call them, I would have done in the first place and not use the app.

4. 🤷 ♂️ Not too long ago I could view all test results, view appointments and messages in the app.

5. Can't check appointments, messages or results.

6. I'm guessing they have a product owner that doesn't know what patients need or want.For the past week and a half I can't load anything but the home screen.

7. Appointments is always lit because you can't get into the summary to clear it!Since the update I can't view any tab except home.

8. Messages time out and you're kicked out of the app before you can actually send a message to your doctor so you have to wait 3 weeks for an appointment just to ask your questions.

9. It says it not supported in my browser, and to download Chrome from the app store.

10. I can't see any messages, or upcoming appointments anymore.

11. After update I can no longer access past appointments.

1. Fix MyUPMC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyUPMC: Restarting the app will resolve most errors.
2. Update the MyUPMC App. Here is how:
   1. On Android goto PlayStore » Search for "MyUPMC" » Open MyUPMC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyUPMC » click "UPDATE".
3. Clear MyUPMC app cache: Clearing cached data will force your app to retrieve the latest data directly from MyUPMC servers.
   1. On Android, goto Settings » Apps » Select "MyUPMC" » click Storage » click "Clear Cache".
4. Check MyUPMC app permissions. If any of these permissions required to use your device's features are disenabled, MyUPMC might not work.
5. Uninstall and reinstall MyUPMC. If nothing else has worked, completely uninstall MyUPMC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyUPMC not working

2. Fix MyUPMC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyUPMC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyUPMC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyUPMC may not be able to connect to the Internet when running in the background.