Published by United Way of Greater Atlanta

Report an issue with Atlanta 211.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Atlanta 211?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of United Way of Greater Atlanta to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Atlanta 211 image 1 contact Atlanta 211 image 2

About Atlanta 211

1. The mission of United Way of Greater Atlanta 2-1-1 is to connect people to the assistance they need to address everyday challenges of living as well as those that develop during times of community emergencies. 2-1-1 is free, confidential, and available 24 hours 7 days a week.

2. Resources are available for the following counties: Butts, Cherokee, Clayton, Cobb, Coweta, Dawson, DeKalb, Douglas, Fayette, Forsyth, Fulton, Gwinnett, Hall, Henry, Paulding and Rockdale.

Atlanta 211 Customer Insights

1. A screen saying that an application restart is required keeps popping up, and I have to restart the phone to close it.This covers practically any situation you could possibly need help for.

2. Kept crashing and was blank211 associates are nice and they provide information/resources but majority of the people you speak to (#'s 211 provide for assistance) are SUPER RUDE and you have to go through hell just to get assistance.

3. EVERYONE should have this app "just in case." Very impressed!What God has for me, it is for ME!Helped alotI wish this app worked but it keeps telling me an app restart is required.

4. Is the same because the app redirect to the internet website .This app gives you every helpful agency available in Atlanta.App doesn't resemble the examples above.

5. I have not had a pleasant experience at all.Application keeps crashing.

6. Didn't find what I was looking for but I will probably use the app again for different purposes.App wouldn't do anything.

7. Open the website in Google .

8. Info is good, but I was expecting more details.

9. They talk to you like you are not worth the time and effort.

10. I had to shut my phone down and uninstall.the app.

11. Well at least in the Atlanta area.

Steps to Troubleshoot & Fix Atlanta 211 Issues

1. Fix Atlanta 211 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Atlanta 211: Restarting the app will resolve most errors.
  2. Update the Atlanta 211 App. Here is how:
    1. On Android goto PlayStore » Search for "Atlanta 211" » Open Atlanta 211 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Atlanta 211 » click "UPDATE".
  3. Clear Atlanta 211 app cache: Clearing cached data will force your app to retrieve the latest data directly from Atlanta 211 servers.
    1. On Android, goto Settings » Apps » Select "Atlanta 211" » click Storage » click "Clear Cache".
  4. Check Atlanta 211 app permissions. If any of these permissions required to use your device's features are disenabled, Atlanta 211 might not work.
  5. Uninstall and reinstall Atlanta 211. If nothing else has worked, completely uninstall Atlanta 211 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Atlanta 211 not working


2. Fix Atlanta 211 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Atlanta 211 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Atlanta 211 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Atlanta 211 may not be able to connect to the Internet when running in the background.

Reported Issues