Contact Unifocus Customer Service

Why should I report an Issue with Unifocus?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of UniFocus, LP to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Customized alerts such as upcoming breaks, approaching overtime, and even late to clock out, allow managers to communicate with employees and make decisions while still tending to guest's needs. - To successfully login and access Unifocus features, the Mobile App features must be enabled for your property.

2. Real-time data allows managers to view schedules, call-ins, late staff clock ins/outs, and employees in but not scheduled, any time, any where, all while controlling overtime costs.

3. Employees can review work schedules, swap or drop shifts, view time cards, track hours, and request time off, all in the palm of their hands.

4. Unifocus’ cloud-based Mobile App allows employees to manage their schedules and gets managers out from behind their desks.

5. It helps employees and managers communicate more effectively and cultivate customer relationships, while still meeting demand.

6. With improved communication and the ability to access their information, any time, any where, employees are more productive and satisfied.

7. Please contact your manager to confirm whether this has been done. - Employee Schedules must be published by your manager before they become visible in the application.

1. This app has never been great, the "keep me signed in" feature doesn't seem to work well, the update has some nice new features, like being able to see when co-workers are working but I really hate the way the schedule displays now.

2. When you open the app the first page you see is to request off and every time you clock out it almost mockingly tells you how many hours until you have to work again.

3. There's also no notification of anything being changed so I have no idea when those random changes were made.It's slow, just glitchy at times, could use a lot of work, the layout could be hell of a lot better, for some reason keeps all the request offs in the list even after the date of request and doesn't let you delete any of them.

4. I know when I'm not working and I really don't need those days popping up on my calendar, I wish I could just see the break down of when I work and how many hours like I use to be able too, instead of needing to scroll through a week's worth of "no shift" to find when I do work.

5. Very irrating and unnecessary.It's honestly the most straight forward and grief-free employee shift portal I've ever used.It tends to take a long time and some times basic functionality does not work at all.

6. At least it displays my schedule correctly most of the time.The "weekly availability" page glitches out.

7. So, basically, any time it's not working right or taking forever to work.

8. Never know if it's going to break down on you or not."50% of time it doesnt take my clock in time always says I'm out of range even if I'm using the app and standing right next to the manual timeclock.

9. I also really hate that it now opens to the time off request page.

10. The time off requests really needs the option to not display canceled time off requests.

11. I primarily use this to keep track of my shifts not manage time off requests.

1. Fix Unifocus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Unifocus: Restarting the app will resolve most errors.
2. Update the Unifocus App. Here is how:
   1. On Android goto PlayStore » Search for "Unifocus" » Open Unifocus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Unifocus » click "UPDATE".
3. Clear Unifocus app cache: Clearing cached data will force your app to retrieve the latest data directly from Unifocus servers.
   1. On Android, goto Settings » Apps » Select "Unifocus" » click Storage » click "Clear Cache".
4. Check Unifocus app permissions. If any of these permissions required to use your device's features are disenabled, Unifocus might not work.
5. Uninstall and reinstall Unifocus. If nothing else has worked, completely uninstall Unifocus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Unifocus not working

2. Fix Unifocus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Unifocus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Unifocus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Unifocus may not be able to connect to the Internet when running in the background.