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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. I couldn't use the other app to because it keeps saying "do not have a valid account".The app has been so wonderful until lately.

2. The terms too, is User id different from Client/Customer ID? I have to have both apps installed just because of this struggle.The app has been wonderful until lately.

3. The app has been generally good other than this network error that happens once in a while.

4. It reports network errors when other apps are running smoothly, and takes to much time to process requests.

5. Apart from that, every other thing is aesthetically pleasing.It's pretty ok and streamlined, but the privacy feature is bugged, even after disabling it, it still darkens my screen when I move over the top of my screen and also when I'm not in the app itself and it's running in the background, I have to close the app before the screen darkening stops.

6. Since the last year of September 2022, the app has not been opened.

7. An even when you log in, after few minutes it crashes saying your device has been deactivated.

8. It's been showing connection error.

9. This version of the UBA app has been crashing for almost 3 weeks now on my phone.

10. When you open the app, it crashes saying an error occurred.

11. This is very disappointing, please can you solve the problem out?Still no way to save beneficiaries for billers e.g. Cable, electricity.

1. Fix UBA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UBA: Restarting the app will resolve most errors.
2. Update the UBA App. Here is how:
   1. On Android goto PlayStore » Search for "UBA" » Open UBA Mobile App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UBA » click "UPDATE".
3. Clear UBA Mobile App app cache: Clearing cached data will force your app to retrieve the latest data directly from UBA servers.
   1. On Android, goto Settings » Apps » Select "UBA Mobile App" » click Storage » click "Clear Cache".
4. Check UBA app permissions. If any of these permissions required to use your device's features are disenabled, UBA might not work.
5. Uninstall and reinstall UBA. If nothing else has worked, completely uninstall UBA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UBA not working

2. Fix UBA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UBA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UBA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UBA may not be able to connect to the Internet when running in the background.