Published by United Bank for Africa Plc

contact UBA Video Banking Chat with our AI-based UBA Video Banking Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with UBA Video Banking?



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Why chat with our AI UBA Video Banking Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of UBA Video Banking.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Doesn't work well, can't even get signed up and very little in the way of support.Innovation at its peak... It's cool.

Steps to Troubleshoot & Fix UBA Video Banking Issues

1. Fix UBA Video Banking Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart UBA Video Banking: Restarting the app will resolve most errors.
  2. Update the UBA Video Banking App. Here is how:
    1. On Android goto PlayStore » Search for "UBA Video Banking" » Open UBA Video Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UBA Video Banking » click "UPDATE".
  3. Clear UBA Video Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from UBA Video Banking servers.
    1. On Android, goto Settings » Apps » Select "UBA Video Banking" » click Storage » click "Clear Cache".
  4. Check UBA Video Banking app permissions. If any of these permissions required to use your device's features are disenabled, UBA Video Banking might not work.
  5. Uninstall and reinstall UBA Video Banking. If nothing else has worked, completely uninstall UBA Video Banking then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing UBA Video Banking not working


2. Fix UBA Video Banking Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make UBA Video Banking be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to UBA Video Banking not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, UBA Video Banking may not be able to connect to the Internet when running in the background.

Reported Issues

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