Contact iCookyCam Customer Service

Why should I report an Issue with iCookyCam?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OIKAY to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. ICookyCam client software is specially designed for mobile phone users, so that users can monitor their device in real time, whether the camera is installed at home, in the office or outside.

1. If you bought the camera for that goes with this app you should return it, because the app doesn't work.So the hardware is really neat, software... not so much.

2. But strange both the app and camera will stay open to the internet but goes offline once the internet is removed.

3. Almost never tells me when something is moving around either.The camera goes offline every 30mins and there is no way to get it back online to view anything.

4. One Example, motion trigger only records 1min video, why not allow me to choose up to 20min.it worked fine at first, the other works fine.

5. This is useless 😠 and won't stay on permanent for offline use, no way to ip access it either from another security software as I don't know what Port number it works on either.

6. Instead, I recommend mounting this camera 30' in the air and ask your development team to actually use it and it'll become pretty clear what this app is missing real fast when they can't see lights or physical touch buttons on cam.

7. I am trying to look at all my videos and it just says its offline or doesnt work 90% of the time.

8. i have had some issues with the camera going offline when its still connected to power so im still fiddling with it.

9. I cant view it from my phoneWhy doesn't it save that motion detection pics, or videos automatically? It's pointless if I can't go back and see what set off the alarm.

10. The playback for recordings stopped working on February 29th after talking with the company, Camsoy, I found out it was because the programmers didn't take into consideration Leap Year when they wrote the program.

11. Changing video mode via the buttons on the camera is not intuitive.

1. Fix iCookyCam Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart iCookyCam: Restarting the app will resolve most errors.
2. Update the iCookyCam App. Here is how:
   1. On Android goto PlayStore » Search for "iCookyCam" » Open iCookyCam » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iCookyCam » click "UPDATE".
3. Clear iCookyCam app cache: Clearing cached data will force your app to retrieve the latest data directly from iCookyCam servers.
   1. On Android, goto Settings » Apps » Select "iCookyCam" » click Storage » click "Clear Cache".
4. Check iCookyCam app permissions. If any of these permissions required to use your device's features are disenabled, iCookyCam might not work.
5. Uninstall and reinstall iCookyCam. If nothing else has worked, completely uninstall iCookyCam then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing iCookyCam not working

2. Fix iCookyCam Server issues & Internet Connection

1. Check network connection: An unstable Internet will make iCookyCam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to iCookyCam not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, iCookyCam may not be able to connect to the Internet when running in the background.