Published by Securitas Direct - Verisure

contact My Verisure | Old Chat with our AI-based My Verisure | Old Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with My Verisure | Old?



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Why chat with our AI My Verisure | Old Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of My Verisure | Old.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I don't rate the hardware or the app.Pretty awful app Unless you want to type a password each time you open it to switch alarm on/off there's no way to protect if your phone gets swiped.

2. Also the apps push notifications don't work, so I have no idea if my home is getting robbed unless they call my phone, which I've found out they also don't do when the alarm goes off.

3. Will be canceling contractMy property had theft even with their alarm fitted.I had asked for the alarm to be constantly armed in a day partial mode as per configuration of the property and for the customer to only "Change" it to full mode whenever they are opting to go out.

4. Good hob and keep it up Verisure.Awful. It's so bad that I don't even know where to start: 1) NO IFTTT integration, example If alarm triggers my Hue lights On as safety , IF alarm ON the Sprinklers ON.

5. When I set the alarm from the phone I sometime get the message "the alarm status is now deactivated" but then I look at the events and I see a "activated from Android".

6. I'll be cancelling my contract now, which is a shame because the idea of the alarm system is a good one.

7. I just dont feel safe with the alarm system therefore it's pointless.

8. The company itselt seems to promise services ahead of their competitors but the app and the lack of home integration says otherwise.The app tends to work without too many problems.

9. Then when you find that recording and save or share it, the app will automatically go back from the beginning, so you'll have to go through the scrolling again!! Terrible No way of going directly using a calendar for example.

10. I installed this alarm so I can set it at my parents house who aren't that technically advanced.

11. It's been like this for a while and frankly I find it unacceptable, considering the monthly fees we pay.The service is great.

Steps to Troubleshoot & Fix My Verisure | Old Issues

1. Fix My Verisure | Old Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Verisure | Old: Restarting the app will resolve most errors.
  2. Update the My Verisure | Old App. Here is how:
    1. On Android goto PlayStore » Search for "My Verisure | Old" » Open My Verisure | Old » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Verisure | Old » click "UPDATE".
  3. Clear My Verisure | Old app cache: Clearing cached data will force your app to retrieve the latest data directly from My Verisure | Old servers.
    1. On Android, goto Settings » Apps » Select "My Verisure | Old" » click Storage » click "Clear Cache".
  4. Check My Verisure | Old app permissions. If any of these permissions required to use your device's features are disenabled, My Verisure | Old might not work.
  5. Uninstall and reinstall My Verisure | Old. If nothing else has worked, completely uninstall My Verisure | Old then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Verisure | Old not working


2. Fix My Verisure | Old Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Verisure | Old be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Verisure | Old not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Verisure | Old may not be able to connect to the Internet when running in the background.

Reported Issues

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