Contact Trunk Club Customer Service

Why should I report an Issue with Trunk Club?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Trunk Club to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I am finding that I prefer the "surprise" element from the other personal shopping service; they also seem to take my preferences into consideration.The Trunk Club service itself is fantastic & I'm a very happy customer but this app needs a whole lot of work.

2. Won't order again.Absolutely love the Nordstrom Trunk Club! Super impressed with my first trunk and cannot wait till the next! The only down side is unlike stitch fix, They do not give you a discount or a percentage off if you purchase everything in the trunk.

3. I feel like its really difficult to get my style into their system.Didn't like that I filled out a lengthy survey at sign up just to later be asked the exact same questions by my stylist before I could get a trunk curated & sent.

4. I was happy w/ my first trunk - kept a few items, returned many, & asked to exchange one top for a smaller size.

5. You can do it if you contact the customer service but it should be automated I believe.Lots of communication and quick responses in order to get the trunk out to me asap.

6. Can't see additional item details, options for other colors/sizes, or any notes on the outfits.I'm trying to checkout on my first box, and every time I try to proceed and pay for the very few items I'm keeping the app immediately closes.

7. Fewer item details are available & I've even missed new services that Trunk Club added due to thinking the app was fully functional.

8. seems like trunk club doesn't really pay attention they just send random stuff.

9. However, there is not an option for exchange of items (for size) and if there are other colors/patterns available for purchase.

10. Maybe something they may consider in the future! I know I would purchase more if they applied that option!This is a prettg terrible app compared to what is available on iphone or the desktop version (which I can use on my phone because whenever I login it forced me to the app).

11. I'll primarily use the website going forward.I am using both stich fix and trunk club.

1. Fix Trunk Club Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Trunk Club: Restarting the app will resolve most errors.
2. Update the Trunk Club App. Here is how:
   1. On Android goto PlayStore » Search for "Trunk Club" » Open Trunk Club » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Trunk Club » click "UPDATE".
3. Clear Trunk Club app cache: Clearing cached data will force your app to retrieve the latest data directly from Trunk Club servers.
   1. On Android, goto Settings » Apps » Select "Trunk Club" » click Storage » click "Clear Cache".
4. Check Trunk Club app permissions. If any of these permissions required to use your device's features are disenabled, Trunk Club might not work.
5. Uninstall and reinstall Trunk Club. If nothing else has worked, completely uninstall Trunk Club then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Trunk Club not working

2. Fix Trunk Club Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Trunk Club be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Trunk Club not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Trunk Club may not be able to connect to the Internet when running in the background.