Published by Dollar Shave Club, Inc.

contact Dollar Shave Club Chat with our AI-based Dollar Shave Club Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Dollar Shave Club?



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Why chat with our AI Dollar Shave Club Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Dollar Shave Club.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. I've had a silky smooth and close shave with their shave products specifically.Hey, nice to have total control when you know you're walking into a buisness whose main goal is to get you hooked for as long as they can.

2. Having an app where I can control every parameter of our buisness agreement at the tips of my fingers, 24/7, is amazing!! And, honestly, it makes me that much more willing and comfortable to continue my buisness with them, for sure! This is an amazing buisness model, with a professional, easy and fun app.

3. I want to order product and have it shipped to me when I check out, kind of like EVERY OTHER WEBSITE THAT SELLS PRODUCTS! This app wants me to add it to my next box every time.

4. I didn't update my card information :/ heheI've tried alot of products in the past from simple pharmacy brands to high end online.

5. Most of the products are top notch and they are a great company as far as customer support and dealing with any issues.

6. I do honestly believe their products are thoughtfully executed leaving a high end experience at a great cost.

7. DSC makes life so much simpler by allowing you to get all your products in one location without fear of buying something that belongs on the low end of the spectrum.

8. Love the shave butter, facial cleanser, body cleanser, razor and blades.

9. The shampoo is good, not sure want to change.The app is a simple way to add to your orders or change your delivery dates.

10. And my wife loves all the shave gear, she's part of the regular deliveries with the 3 stage shave kits.

11. I was having an issue where it wasn't letting me place an order and they were very prompt to respond and help me solve the issue.

Steps to Troubleshoot & Fix Dollar Shave Club Issues

1. Fix Dollar Shave Club Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Dollar Shave Club: Restarting the app will resolve most errors.
  2. Update the Dollar Shave Club App. Here is how:
    1. On Android goto PlayStore » Search for "Dollar Shave Club" » Open Dollar Shave Club » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dollar Shave Club » click "UPDATE".
  3. Clear Dollar Shave Club app cache: Clearing cached data will force your app to retrieve the latest data directly from Dollar Shave Club servers.
    1. On Android, goto Settings » Apps » Select "Dollar Shave Club" » click Storage » click "Clear Cache".
  4. Check Dollar Shave Club app permissions. If any of these permissions required to use your device's features are disenabled, Dollar Shave Club might not work.
  5. Uninstall and reinstall Dollar Shave Club. If nothing else has worked, completely uninstall Dollar Shave Club then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Dollar Shave Club not working


2. Fix Dollar Shave Club Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Dollar Shave Club be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Dollar Shave Club not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Dollar Shave Club may not be able to connect to the Internet when running in the background.

Reported Issues

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