Published by Dollar Shave Club, Inc.

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Why should I report an Issue with Dollar Shave Club?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Dollar Shave Club, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Dollar Shave Club Customer Insights

1. I've had a silky smooth and close shave with their shave products specifically.Hey, nice to have total control when you know you're walking into a buisness whose main goal is to get you hooked for as long as they can.

2. Having an app where I can control every parameter of our buisness agreement at the tips of my fingers, 24/7, is amazing!! And, honestly, it makes me that much more willing and comfortable to continue my buisness with them, for sure! This is an amazing buisness model, with a professional, easy and fun app.

3. I want to order product and have it shipped to me when I check out, kind of like EVERY OTHER WEBSITE THAT SELLS PRODUCTS! This app wants me to add it to my next box every time.

4. I didn't update my card information :/ heheI've tried alot of products in the past from simple pharmacy brands to high end online.

5. Most of the products are top notch and they are a great company as far as customer support and dealing with any issues.

6. I do honestly believe their products are thoughtfully executed leaving a high end experience at a great cost.

7. DSC makes life so much simpler by allowing you to get all your products in one location without fear of buying something that belongs on the low end of the spectrum.

8. Love the shave butter, facial cleanser, body cleanser, razor and blades.

9. The shampoo is good, not sure want to change.The app is a simple way to add to your orders or change your delivery dates.

10. And my wife loves all the shave gear, she's part of the regular deliveries with the 3 stage shave kits.

11. I was having an issue where it wasn't letting me place an order and they were very prompt to respond and help me solve the issue.

Steps to Troubleshoot & Fix Dollar Shave Club Issues

1. Fix Dollar Shave Club Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Dollar Shave Club: Restarting the app will resolve most errors.
  2. Update the Dollar Shave Club App. Here is how:
    1. On Android goto PlayStore » Search for "Dollar Shave Club" » Open Dollar Shave Club » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dollar Shave Club » click "UPDATE".
  3. Clear Dollar Shave Club app cache: Clearing cached data will force your app to retrieve the latest data directly from Dollar Shave Club servers.
    1. On Android, goto Settings » Apps » Select "Dollar Shave Club" » click Storage » click "Clear Cache".
  4. Check Dollar Shave Club app permissions. If any of these permissions required to use your device's features are disenabled, Dollar Shave Club might not work.
  5. Uninstall and reinstall Dollar Shave Club. If nothing else has worked, completely uninstall Dollar Shave Club then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Dollar Shave Club not working


2. Fix Dollar Shave Club Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Dollar Shave Club be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Dollar Shave Club not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Dollar Shave Club may not be able to connect to the Internet when running in the background.

Reported Issues