Contact BJ's Wholesale Club Customer Service

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1. Love that In-store scan and pay with the app lets me skip the lines at checkout.Lost wifi connection in the club and an item fell out of the cart, which then caused lots of problems when we were ready to exit.

2. BUT BE CAREFUL: it seems to double scan things, so at the end of your scanning just look through your list of items and make sure that nothing was double scanned.

3. It's very convenient and saves me time and energy trying to find things and I also save money because I don't buy extra things that I don't need.Great experience, but the checkout process with the express pay has to be changed.

4. I'll check back in a couple of years.It's worth it just for the ExpressPay feature, where you can scan all the items in your car with the app and pay without even going to a register.

5. When leaving the store the person checking the barcode now has to scan all items in cart.

6. An adjustment needs to be made that they can just see the list of items on the scanner and check the cart like they check with a paper receipt.

7. Express checkout doesn't work when on a VPN, even before the last update.

8. Also they scanned 7 items when checking at the door, so there was no express, we had 8 items.

9. It still doesn't work! Always an error message!! This has gone on for weeks!! I'm so annoyed, I wish I could give no stars!!Not the first time that I have used this app.

10. The only issue I encountered is that the shipping charge is supposed to be 8.99 for 3 items and mine was slightly more probably because I ordered more than 3 items.

11. Every time I try to update ANY membership information I always receive some kind of error message.

1. Fix BJ's Wholesale Club Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BJ's Wholesale Club: Restarting the app will resolve most errors.
2. Update the BJ's Wholesale Club App. Here is how:
   1. On Android goto PlayStore » Search for "BJ's Wholesale Club" » Open BJ's Wholesale Club » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BJ's Wholesale Club » click "UPDATE".
3. Clear BJ's Wholesale Club app cache: Clearing cached data will force your app to retrieve the latest data directly from BJ's Wholesale Club servers.
   1. On Android, goto Settings » Apps » Select "BJ's Wholesale Club" » click Storage » click "Clear Cache".
4. Check BJ's Wholesale Club app permissions. If any of these permissions required to use your device's features are disenabled, BJ's Wholesale Club might not work.
5. Uninstall and reinstall BJ's Wholesale Club. If nothing else has worked, completely uninstall BJ's Wholesale Club then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BJ's Wholesale Club not working

2. Fix BJ's Wholesale Club Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BJ's Wholesale Club be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BJ's Wholesale Club not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BJ's Wholesale Club may not be able to connect to the Internet when running in the background.