Contact THR Remote Customer Service

Why should I report an Issue with THR Remote?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Yamaha Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Change the EQ for music playback, adjust the line out and USB out levels, check the battery charge level, and more. - To use this app, a smartphone or tablet with BLE communication functionality is required. - To use this app, please enable location permissions on your Android device. - Although this app does not use GPS information, location access permissions are necessary on Android devices to use the Bluetooth-MIDI functionality. - There are instances where Bluetooth MIDI pairing does not complete successfully with specific combinations of devices and operating systems. 2.

2. The THR Remote editor lets THR-II players sculpt their guitar tones wirelessly via Bluetooth, with additional parameters for deep editing.

3. With THR Remote, players can access multiple parameters per effect for fine tuning, and access a compressor and noise gate.

4. With THR Remote on your mobile device, dialing in your favorite sound is just as easy and familiar as streaming your favorite song.

5. THR-II amplifiers have simple one-knob controls for the modulation, echo, and reverb effects.

6. Easily assign a compatible 3rd party Bluetooth footswitch for control that is both hands-free and cable-free.

7. Select "Connected Devices" from the Android "Settings" app. 5.

8. A pairing dialog will be displayed; press "Pair" to complete the pairing. 6.

9. THR-II is built around wireless freedom.

10. Launch the THR Remote app. and connect using the Bluetooth icon. * The display may differ depending on the model and language you are using.

1. You can pair the music playback connection by hitting the Bluetooth button on the amp and scanning for devices in the phone's settings like you normally would for another speaker.As is right now (12/12/22), the app is pretty much unusable on Pixel 7 and Android 13.

2. Today I went to use the app on my Galaxy S21 Ultra, and every time I click the Bluetooth icon to pair my Amp with my phone, the app crashes, so now I have no options to control the amp remotelyI have had this amp for almost a year and still very happy with it.

3. To access your amps settings, press the dial icon in the top right of the app, press the pair button on the amp, and it should show up as a Bluetooth MIDI device.

4. If you have to restart either your mobile device, the THR amp, the Bluetooth connection, or both at different times, in order to pair via Bluetooth, the app is not functional.Can't connect to the device through the app.

5. Shame on you Yamaha! Edit: update to the amp seems to have resolved connectivity issues although the update notes never tell you that.

6. I'm using a galaxy s9+ and have no issues connecting via Bluetooth.

7. For those experiencing issues with connecting via Bluetooth, you can try turning on your location.

8. It disconnects after an initial second of seemingly connecting via Bluetooth.

9. The app wouldn't connect to the amp via Bluetooth.

10. Hopefully, Yamaha can resolve these issues for others cause playing with the amp is awesome!The THR sends out 2 BT requests.

11. I'm also not a fan of the fact that you need the app to access certain features/sounds/effects, but that's more a complaint of the amp's design not the app.Nice way to change sounds without having to get up.

1. Fix THR Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart THR Remote: Restarting the app will resolve most errors.
2. Update the THR Remote App. Here is how:
   1. On Android goto PlayStore » Search for "THR Remote" » Open THR Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for THR Remote » click "UPDATE".
3. Clear THR Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from THR Remote servers.
   1. On Android, goto Settings » Apps » Select "THR Remote" » click Storage » click "Clear Cache".
4. Check THR Remote app permissions. If any of these permissions required to use your device's features are disenabled, THR Remote might not work.
5. Uninstall and reinstall THR Remote. If nothing else has worked, completely uninstall THR Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing THR Remote not working

2. Fix THR Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make THR Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to THR Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, THR Remote may not be able to connect to the Internet when running in the background.