Contact WorkPlan Customer Service

Why should I report an Issue with WorkPlan by Verizon Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Verizon Connect to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether it's optimized job order lists, form delivery and input with jobs, creating new jobs on location, updating job statuses in real-time or on-demand form delivery, WorkPlan can help solve your Work Order Management requirements.

2. Job lists, job creation and form delivery for field staff when it's needed.

3. You must have WorkPlan enabled on your Verizon Connect Fleet account to use this app.

4. WorkPlan brings optimized work orders into the field.

5. If you’re interested in signing up, contact your Verizon Connect account manager or visit to find out more.

1. Currently with the forms you can only take photos from the cameraThe coach section (driver scorecard) stopped working properly from 3-7-2023, it just says no data for this time periodThe app needs updating, it is awful.

2. It sporadically jumps from tracking and not tracking hours so I spend more time troubleshooting the app than using it, and now there's permanent error messages and validation request screens for hours I can't modify.

3. I work as an agency driver and have been using this app for a company I've been with for a few weeks.

4. For instance if you mark as all items delivered and then complete and realise this was the wrong delivery there is no way to correct it... This is a huge issue and leads to delivery confusionĢood app with potential to be better.

5. my company does not allow us to view the 'diagnostics' of the truck, is there a way to prevent that popup banner from ever showing up?Absolutely useless.

6. Got so tired of trying to use the truck tablet I was going to download to my phone to see if it worked any better, but, guess what.

7. It randomly turns itself on and disrupts what I'm doing even when I've been sitting still for hours.

8. On or about the 22nd my phone had an update and now this app will not get pass the login screen.

9. Guess what? It works.I have used this app for a few years now and it has been problem free.

10. It's the most requested feature amongst staff as they may encounter issues that they have recorded before the job is open or even created.

11. Has been totally useless for over 3 weeks now.

1. Fix WorkPlan Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WorkPlan: Restarting the app will resolve most errors.
2. Update the WorkPlan App. Here is how:
   1. On Android goto PlayStore » Search for "WorkPlan" » Open WorkPlan by Verizon Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WorkPlan » click "UPDATE".
3. Clear WorkPlan by Verizon Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from WorkPlan servers.
   1. On Android, goto Settings » Apps » Select "WorkPlan by Verizon Connect" » click Storage » click "Clear Cache".
4. Check WorkPlan app permissions. If any of these permissions required to use your device's features are disenabled, WorkPlan might not work.
5. Uninstall and reinstall WorkPlan. If nothing else has worked, completely uninstall WorkPlan then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WorkPlan not working

2. Fix WorkPlan Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WorkPlan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WorkPlan not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WorkPlan may not be able to connect to the Internet when running in the background.