Contact Backing Track Studio Customer Service

Why should I report an Issue with Backing Track Studio?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Syntax to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. A couple of other things that would be handy are a search function to find tracks quickly and a crossfade option when playing songs one after the other (mainly when people are dancing).Best backing track/lyrics app for Android that I have found, needs a little more work to get it to the standard of Stage Traxx on Apple App store.

2. Wish List - lyrics scroll timing could be programmed on individual songs rather than a single timing across all lyrics, dragging and dropping were more obvious or less restricted in where you can touch.A straightforward and useful tool for singers and other musicians.

3. Text can be set to scroll, with delay and speed options to sync with the music, but scroll control is not ideal; it can be difficult to sync longer tracks with their lyrics.

4. Overall, very good, seems the best tool for the job if your job is presenting with a necessarily offline backing track that requires the screen on.

5. Recommended!Good app, handy features for singers using backing tracks.

6. No 'instant start' or 'running onto the next track' problems with this app; just good functionality and work flow.

7. It is very easy to import lyics, music or tabs as plain text files, and the text size can be adjusted to your screen size (or your eyesight!).

8. Being able to control the scroll speed of each song individually.

9. Being able to have finer control of of the scroll speed.

10. I have one major gripe and I'm not sure if others experience the same thing but when I start a track, 8 times out of 10 I get a loud popping noise.

11. At the moment grabbing a track to reorder often either moves the list up and down when wanting to reorder, or vise versa.

1. Fix Backing Track Studio Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Backing Track Studio: Restarting the app will resolve most errors.
2. Update the Backing Track Studio App. Here is how:
   1. On Android goto PlayStore » Search for "Backing Track Studio" » Open Backing Track Studio » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Backing Track Studio » click "UPDATE".
3. Clear Backing Track Studio app cache: Clearing cached data will force your app to retrieve the latest data directly from Backing Track Studio servers.
   1. On Android, goto Settings » Apps » Select "Backing Track Studio" » click Storage » click "Clear Cache".
4. Check Backing Track Studio app permissions. If any of these permissions required to use your device's features are disenabled, Backing Track Studio might not work.
5. Uninstall and reinstall Backing Track Studio. If nothing else has worked, completely uninstall Backing Track Studio then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Backing Track Studio not working

2. Fix Backing Track Studio Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Backing Track Studio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Backing Track Studio not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Backing Track Studio may not be able to connect to the Internet when running in the background.