Published by SurfEasy Inc

Report an issue with SurfEasy Secure Android VPN.
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Why should I report an Issue with SurfEasy Secure Android VPN?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SurfEasy Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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SurfEasy Secure Android VPN Customer Insights

1. The product I used for 1 year on 4 devices was solid and easy to use, no issue with the service or capabilities, just being billed 6 times as much this year as it cost for last.

2. Yeah, I guess this way actually gives the fastest connection, but isn't it the whole point of vpn to actually have access from a different country? Now I have to choose some contry manually, and whila it isn't a disaster, its dissapointingSince the last update this app has been crashing without notification that it's disconnected.

3. This app doesn't work on Android phones per Customer service.

4. My favorite VPN but no point in having it if it doesn't work.Allow me to commend you for the following improvements since I rated you last year.

5. I am unable to add these phones and customer service said that the app no longer works with Android phones.

6. I have been using this service for about a year and a half now and only had two hiccups that were resolved with a simple phone call.

7. I decided to terminate the subscription because it never works.I was going to Contact SurfEast Inc.after getting the contact info from this page but seeing how many problems that others have I'm thinking of just canceling my subscription.

8. This doesn't work properly on the Motorola One Action I have to actually use Android's split screen feature.

9. Refused the renewal of my subscription and they billed me for it anyway.Over the past 2 months this app has been randomly turning itself on and activating the VPN for regions outside of mine.

10. Apparently, they are unable to refund my yearly service charge.Originally Post in July 2020.

11. Keep up the good work.Informed them that I didn't want to continue to use their product.

Steps to Troubleshoot & Fix SurfEasy Secure Android VPN Issues

1. Fix SurfEasy Secure Android VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SurfEasy Secure Android VPN: Restarting the app will resolve most errors.
  2. Update the SurfEasy Secure Android VPN App. Here is how:
    1. On Android goto PlayStore » Search for "SurfEasy Secure Android VPN" » Open SurfEasy Secure Android VPN » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SurfEasy Secure Android VPN » click "UPDATE".
  3. Clear SurfEasy Secure Android VPN app cache: Clearing cached data will force your app to retrieve the latest data directly from SurfEasy Secure Android VPN servers.
    1. On Android, goto Settings » Apps » Select "SurfEasy Secure Android VPN" » click Storage » click "Clear Cache".
  4. Check SurfEasy Secure Android VPN app permissions. If any of these permissions required to use your device's features are disenabled, SurfEasy Secure Android VPN might not work.
  5. Uninstall and reinstall SurfEasy Secure Android VPN. If nothing else has worked, completely uninstall SurfEasy Secure Android VPN then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SurfEasy Secure Android VPN not working


2. Fix SurfEasy Secure Android VPN Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SurfEasy Secure Android VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SurfEasy Secure Android VPN not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SurfEasy Secure Android VPN may not be able to connect to the Internet when running in the background.

Reported Issues