Published by Oahu Publications, Inc. on Mar 11, 2024

Report an issue with Honolulu Star-Advertiser.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Honolulu Star-Advertiser?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Oahu Publications, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Honolulu Star-Advertiser image 1 contact Honolulu Star-Advertiser image 2

About Honolulu Star-Advertiser

1. Get easy access to breaking news, weather, traffic, as well as premium content, including local features, island food and more.

2. Users can enjoy unlimited access Top News, Traffic, Weather as well as multimedia including video.

3. Premium content is marked by a Blue Star to easily navigate through Hawaii’s news.

4. Get breaking news alerts to stay up-to-date with events as they occur. Questions?

5. The award winning 

Star-Advertiser Print Replica edition is also available to read page by page.

6. Anyway you want it, we deliver. 

The Star-Advertiser app is free to download.

7. Take the Honolulu Star-Advertiser app while you're on the go!

8. Please contact us at customerservice@staradvertiser. com or (808) 538-6397.

Honolulu Star-Advertiser Customer Insights

1. I've been using this app for a year and it is hands down the worst app I've ever used, especially considering it's a PAID service.Since the latest update, obnoxious full-screen ads pop up within seconds of opening each and every story, I'm forced to log in again (to my paid account) after every 4-5 stories, and the whole app crashes at least once per visit.

2. Time to fire the developer and start over.Can't highlight a particular word using my Android to search Google Dictionary to lookup the meanings for when they made the update to this app, and the advertisements are just unnecessary distractions.

3. Getting fed up with SA as a whole.App has begun forcing full screen video adds with sound on at random times when you select an article.

4. Crashes every time I try to open an alert and I then need to go back and find the article manually with the terrible search engine they use.

5. Now it is just a hot mess with duplicate notifications, blank notifications and unnecessary features that impede your ability to read local news.

6. Dismiss the pop-up and the screen goes into a continuous update wait until I stop the app.Terrible, terrible app.

7. The reporting isn't as good as it was a few years ago anyway.It's more convenient to read the news on my phone rather than toting the newspaper around.

8. For persons who are vision- impaired, they can read the newspaper on their computer and increase the print size.

9. Or not at all so I have to go back to live news and then try print replica again.

10. Time to cancel my subscription and dump the app.With each update, the app gets worse.

11. Now the print replica gets annoying pop-up ads.

Steps to Troubleshoot & Fix Honolulu Star-Advertiser Issues

1. Fix Honolulu Star-Advertiser Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Honolulu Star-Advertiser: Restarting the app will resolve most errors.
  2. Update the Honolulu Star-Advertiser App. Here is how:
    1. On Android goto PlayStore » Search for "Honolulu Star-Advertiser" » Open Honolulu Star-Advertiser » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Honolulu Star-Advertiser » click "UPDATE".
  3. Clear Honolulu Star-Advertiser app cache: Clearing cached data will force your app to retrieve the latest data directly from Honolulu Star-Advertiser servers.
    1. On Android, goto Settings » Apps » Select "Honolulu Star-Advertiser" » click Storage » click "Clear Cache".
  4. Check Honolulu Star-Advertiser app permissions. If any of these permissions required to use your device's features are disenabled, Honolulu Star-Advertiser might not work.
  5. Uninstall and reinstall Honolulu Star-Advertiser. If nothing else has worked, completely uninstall Honolulu Star-Advertiser then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Honolulu Star-Advertiser not working


2. Fix Honolulu Star-Advertiser Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Honolulu Star-Advertiser be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Honolulu Star-Advertiser not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Honolulu Star-Advertiser may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi, I would like to cancel my subscription of Star-Advertise right away.
    I tired to do that on the website, but I am not sure that I could do it in a right way.
    I would appreciate if you could check my status and if I am still a subscriber, please cancel it.
    Thank you in advance.

    — by Mariko Hirano 2 years ago

  • Hi, I would like to cancel my newspaper subscription. I didn't sign up for it, nor did my roommate. The address is 1561 Pensacola St, Honolulu, HI 96822 apt.1002. If you need to reach me, my number is 808-785-6964. Thank you.

    — by Micah 2 years ago

  • Please cancel our subscription to the Star Advertiser effective August 23, 2021.

    — by Gail Robello 3 years ago

More from the developer