Contact The Advertiser Customer Service

Why should I report an Issue with The Advertiser?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NDM to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Difficult to navigate so think I may as well cancel subscriptionWhy are articles critical of the Labor government more frequently missing the ability to comment? Is this due to the app logo changing from blue to red? The app logo should be a neutral colour.Pleae fix urgently... App no longer working and will not open since the the recent update.

2. Also articles have an annoying right wing bias so is unbalanced news service.Why does the app on my Android tablet say it has a bug and wait for the developer to fix it.

3. No scrolling or ability to read the articles after clicking the selected article.

4. I am 60 .On a positive note the Meliisa Hoyle section has finally disappeared hooray because I certainly couldn't make it go awayScroll feature is inconsistent .

5. Scroll the article to read -NOT WORKING past the initial screen.

6. Can't read the paper, if app is not functioning appropriatelyUntil a couple of weeks ago, it was great.

7. I like to scroll down, and I find the new my news section cumbersome to use I guess you cant please everyone.. Also new font is too small.

8. Open one article and start reading - Good.

9. I don't know if this is just an android issue as my friend's ipad app works fine.I previously loved reading the Advertiser on line.

10. However, on all other devices, is it ok??? I have scanned my device and show no bugs.App keeps crashing and won't even open.

11. When I go to the Newspapers section, I can't see the back issues below and all of the downloaded items have disappeared from the library.

1. Fix The Advertiser Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Advertiser: Restarting the app will resolve most errors.
2. Update the The Advertiser App. Here is how:
   1. On Android goto PlayStore » Search for "The Advertiser" » Open The Advertiser » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Advertiser » click "UPDATE".
3. Clear The Advertiser app cache: Clearing cached data will force your app to retrieve the latest data directly from The Advertiser servers.
   1. On Android, goto Settings » Apps » Select "The Advertiser" » click Storage » click "Clear Cache".
4. Check The Advertiser app permissions. If any of these permissions required to use your device's features are disenabled, The Advertiser might not work.
5. Uninstall and reinstall The Advertiser. If nothing else has worked, completely uninstall The Advertiser then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Advertiser not working

2. Fix The Advertiser Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Advertiser be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Advertiser not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Advertiser may not be able to connect to the Internet when running in the background.