Contact Route Planner Customer Service

Why should I report an Issue with Route Planner by SquareRoute?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Squareroute Delivery Route Planner For Couriers to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Google Maps loads much slower on my phone than Waze & others, so would be nice to be able to choose.Nice app overall tho with good visuals of route.I would give it 5 stars but It doesn't have a couple features that I would like it to have as some other apps do.

2. While easy to set up and start a route,, nav, after 1st stop broken, leaves off in maps, doesn't go to next stop...you must go back, find the open window w/routes, tell it to go to next stop.

3. Also the devs give feedback :) (BTW seems to be 30 day trial)I set the time at each stop to 3 minutes in the main page of the route but then had to go into each individual stop and also set it to 3 minutes there which didn't take every time, so I kept having to go back in and adjust.

4. When changing the route while in progress due to an emergency time constraint it doesn't reroute the entire list.

5. It tries to end the route if going to the last location on the list midway thru stop list.

6. One major feature that is missing though that I think many are looking for, is the ability to add addresses/create a route from a PC then be able to access from your phone/tablet when you are ready to start the deliveries.

7. You can change the amount of time it takes for each stop and you can change a specific time needed to drop off a package.

8. route does seem to close at random at the time of writing this but not a real hindrance.

9. Looks like dev trying to tie a better multi stop app with Google Maps, which I applaud, hence giving 2 stars instead of 1.

10. I wasn't able to arrange the stops freely, so it had me going all over the place in such a way that it wasn't smooth flowing - basically, auto-optimization was much less than optimal.Game changer!!! Delivering packages is a breeze now.

11. Also a way to import a spreadsheet would be helpful as well.So, lots of the other apps like this are garbage in that they either don't work, or you can only add like 10-20 stops before you have to pay - and at that point, I hadn't tried it, so I sure wouldn't buy it.

1. Fix Route Planner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Route Planner: Restarting the app will resolve most errors.
2. Update the Route Planner App. Here is how:
   1. On Android goto PlayStore » Search for "Route Planner" » Open Route Planner by SquareRoute » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Route Planner » click "UPDATE".
3. Clear Route Planner by SquareRoute app cache: Clearing cached data will force your app to retrieve the latest data directly from Route Planner servers.
   1. On Android, goto Settings » Apps » Select "Route Planner by SquareRoute" » click Storage » click "Clear Cache".
4. Check Route Planner app permissions. If any of these permissions required to use your device's features are disenabled, Route Planner might not work.
5. Uninstall and reinstall Route Planner. If nothing else has worked, completely uninstall Route Planner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Route Planner not working

2. Fix Route Planner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Route Planner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Route Planner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Route Planner may not be able to connect to the Internet when running in the background.