Contact Firstline Customer Service

Why should I report an Issue with Firstline?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Spectrum Mobile Health Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Firstline is a customizable point-of-care tool for infectious diseases.

2. Includes Firstline Community - A discussion space for ID specialists to share guidelines, learn from each other and spread trusted knowledge.

1. Resolved with the same day.Great app, and amazing support! Within a fee days of posting my disappointment at the app no longer working on my phone, a Spectrum rep contacted me and got my app working! Too marks! Can't recommend enough!This doesn't work.

2. On a positive note, support is quick to respond to try to fix thingsWas working on Android before (Samsung S20 plus), now doesn't allow me to go past choosing the location.

3. I am a pharmacist in BC, my location only has COVID information (and that doesn't work either), I try to pick another area, any area, and as I said above, it loops me back to where I started.

4. App fails to recognize my device is connected to the internet and will not load past the "choose location".since the last update, all I get is a blank white screen on my OnePlus 6.

5. Especially for those times you need a little help navigating tricky antimicrobial options.Great when it works, but keeps automatically closing on Huawei P10 pro since update.

6. Spectrum was simple and concise, firstline simply doesn't work.

7. Really appreciate how our particular organization can populate location specific details, but I can still view other locations.

8. Thanks!Great app, has my local antibiogram on it, useful in point of care.

9. Had to uninstall and reinstall after aasigning my location to a pediatric site.

10. I wouldn't waste time on this, which is a shame because spectrum worked wellVery very useful.

11. Just currently immediately crashing upon opening for myself and several colleagues in the last week.I can't get it to work.

1. Fix Firstline Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Firstline: Restarting the app will resolve most errors.
2. Update the Firstline App. Here is how:
   1. On Android goto PlayStore » Search for "Firstline" » Open Firstline » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Firstline » click "UPDATE".
3. Clear Firstline app cache: Clearing cached data will force your app to retrieve the latest data directly from Firstline servers.
   1. On Android, goto Settings » Apps » Select "Firstline" » click Storage » click "Clear Cache".
4. Check Firstline app permissions. If any of these permissions required to use your device's features are disenabled, Firstline might not work.
5. Uninstall and reinstall Firstline. If nothing else has worked, completely uninstall Firstline then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Firstline not working

2. Fix Firstline Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Firstline be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Firstline not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Firstline may not be able to connect to the Internet when running in the background.