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1. If one attempts to open the app, an error message is spawned saying that I have no internet connection: note that I'm doing this review in the Android app store, the internet isn't the issue.

2. Great app but, many times I get error "cannot connect to server" Sometimes disconnecting WiFi helps, which is odd, but then without WiFi it will be slow to navigate through portal.

3. This is important to patients when we want to confirm appointments, cancel appointments or provide information to another physician etc.

4. But now I'm stuck having to deal with the patient portal online, which has it's own issues as well.The app doesn't remember my user id.

5. It continuously tells me I have no internet service despite me having full wifi and cellular service.

6. For me it's worth it though.I was in patient and i couldnt connect to app while on MSK wifi! Had to switch to mobile data everytime.

7. Please understand this is critical for us patients.For the past 2 to 3 weeks the Android version of the app doesnt launch.

8. Fortunately, I have an iphone else I wouldn't be able to use the app at the hospital or enroute to appointments.I was hoping that this app will come in handy but, to my disappointment it didn't.

9. However, it keeps crashing with my Samsung J7V - I keep having to uninstall / reinstall in order to use it and it's ok for one use only before crashing again.

10. It's not telling me to update but the play store doesn't show and update.

11. The app is pretty damn important for us patients.Tech support needs to take a look at this app.

1. Fix MyMSK Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyMSK: Restarting the app will resolve most errors.
2. Update the MyMSK App. Here is how:
   1. On Android goto PlayStore » Search for "MyMSK" » Open MyMSK » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyMSK » click "UPDATE".
3. Clear MyMSK app cache: Clearing cached data will force your app to retrieve the latest data directly from MyMSK servers.
   1. On Android, goto Settings » Apps » Select "MyMSK" » click Storage » click "Clear Cache".
4. Check MyMSK app permissions. If any of these permissions required to use your device's features are disenabled, MyMSK might not work.
5. Uninstall and reinstall MyMSK. If nothing else has worked, completely uninstall MyMSK then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyMSK not working

2. Fix MyMSK Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyMSK be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyMSK not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyMSK may not be able to connect to the Internet when running in the background.