Contact Southwest Airlines Customer Service

Why should I report an Issue with Southwest Airlines?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Southwest Airlines to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Use the app to take you to our Inflight Entertainment Portal where you can watch free live TV1, listen to free music from iHeartRadio1, access free on-demand TV episodes, and view free movies. *Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight.

2. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check.

3. Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more.

4. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear.

5. Your unused Southwest® Flight Credits show up automatically when you tap ‘View Funds’ within ‘My Account’.

6. You can now use Flight Credits, Southwest LUV Vouchers and Gift Cards when changing your flight in the app.

7. Get mobile boarding passes for all passengers on your trip 24 hours in advance.

8. You’ll know key information like estimated time of arrival and estimated price before booking.

9. Don’t forget to add your Mobile Boarding Passes to Google Pay!

10. Sign up for Rapid Rewards® and earn points on your flights.

11. Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer, and then tap on “Chat”.

1. My last trip it either crashed or froze every time I attempted to pull up my boarding pass or look at the flight schedule.I like that I can check multiple dates for flights to see when the nonstop flights are available.

2. So for example if you are booking a flight and you need to check your email for a voucher number, as soon as you minimize the app, you lose all progress in your flight booking and have to start over again.

3. Plus, it doesn't allow one to see the status of your flight just a few hours prior, which means you can be at the airport prior to knowing your fight has changed.

4. Even after checking in it still refuses to add the flight to my upcoming trips... Really bizzare.Smooth and easy return trip.

5. With the latest update, my boarding pass is no longer visible in the app and I must look up the flight every time I open the open.

6. Maybe an option for the person booking for multiple people to share the flight with the people involved if you can't have accountsI use southwest app 15-20 each year.

7. Lastly, it doesn't show a confirmation and allow one to select the scheduled flight.

8. If I'm searching for a flight, give me the option to put my confirmation number instead of having to input all the details.

9. The home screen simply shows info for baggage and boarding a1-a15, no boarding or flight info.

10. Got me on a flight to Baltimore and the workers tried hard to make sure my luggage got switched.

11. This means im also not receiving any push notifications if there are any changes or delays to the flight.

1. Fix Southwest Airlines Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Southwest Airlines: Restarting the app will resolve most errors.
2. Update the Southwest Airlines App. Here is how:
   1. On Android goto PlayStore » Search for "Southwest Airlines" » Open Southwest Airlines » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Southwest Airlines » click "UPDATE".
3. Clear Southwest Airlines app cache: Clearing cached data will force your app to retrieve the latest data directly from Southwest Airlines servers.
   1. On Android, goto Settings » Apps » Select "Southwest Airlines" » click Storage » click "Clear Cache".
4. Check Southwest Airlines app permissions. If any of these permissions required to use your device's features are disenabled, Southwest Airlines might not work.
5. Uninstall and reinstall Southwest Airlines. If nothing else has worked, completely uninstall Southwest Airlines then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Southwest Airlines not working

2. Fix Southwest Airlines Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Southwest Airlines be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Southwest Airlines not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Southwest Airlines may not be able to connect to the Internet when running in the background.