Published by MFour Mobile Research, Inc on Nov 15, 2024

Report an issue with Surveys On The Go.
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Why should I report an Issue with Surveys On The Go?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MFour Mobile Research, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Surveys On The Go image 1 contact Surveys On The Go image 2

About Surveys On The Go

1. They offer more money for completing their surveys than most other survey apps.

2. Even if you aren't qualified, you almost always earn at least get 10 cents for just answering a couple of questions. ” - Amy C. “I enjoy doing surveys for Surveys On The Go.

3. To get high-paying surveys, FULLY enable notifications, digital surveys, and location services “AT ALL TIMES” in your settings.

4. We’re introducing a new feature that will pay you around the clock as long as you have your digital surveys and location services on!

5. It’s fast, it’s easy, and most surveys will pay $1-$5 with some surveys paying $10+ if you qualify!

6. Excellent customer service and fun surveys. ” - Melanie T. “I like the shorter surveys in this app and they're easy to do.

7. Sometimes it takes a month to get $10. Sometimes longer. all spends on how often you get surveys and if you even qualified. ” - Marissa R. “Worth it!

8. Surveys On The Go is using the respective permissions with active consent by the end-user.

9. The Surveys On The Go app will help you make money on the go.

10. At Surveys On The Go®, we value your privacy just as much as your opinions.

11. Earning money here is a lot faster than other survey apps I have used. ” - Ciara S.

Surveys On The Go Customer Insights

1. is that the surveys that are available aren't a total waste of time, & qualification/disqualification generally occurs early on in the survey with minimal to absolutely no technical issues or error messages that jeopardize your payment for participating.I used SOTG back when it was only a website and I've had the app on every phone since I got my first smartphone in 2015.

2. Disqualify me at the start, not the end!!payment / survey is generally good, but there aren't that many surveys available, so the ridiculously high minimum cashout ($10) will take longer to reach than it should anyway.

3. (They do give you 10 cents for each unqualified survey, though.) Their customer service is awesome, always responsive and quick to resolve any issues.When I actually get a survey to take aside from the "take a photo of your bill", I've never qualified for surveys despite having this app downloaded for years.

4. There's always a survey available to take and opportunities to make a little more money with trying products or going on little missions where you take pics and answer some questions.

5. Apart from that, this app is pretty legit, I've had it for a couple months now, and at first, it starts slow, but then the surveys with more money come rolling in.

6. But, to get digital surveys/pay day, you need to let them have full access (read, view and control screen) to your phone which I'm a little uncomfortable with.This app is really easy to use! I have had it for several months now.

7. It's pretty great.I've downloaded tons of survey apps and this one is the only one I kept and use regularly.

8. i also don't need the welcome e-mail every single time i resetIt definitely is slow starting up.

9. Some are time consuming and others you don't qualify for but I have managed to grow a small double digit sum on my free time.

10. Pretty self explanatory if you give it your time.Originally, I had a problem with receiving a full payment.

11. You just hit the cash out button and there's that extra $3!This is one of the only apps I've ever used that actually let me get my payouts, it is amazing when it comes to user friendly and quality control.

Steps to Troubleshoot & Fix Surveys On The Go Issues

1. Fix Surveys On The Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Surveys On The Go: Restarting the app will resolve most errors.
  2. Update the Surveys On The Go App. Here is how:
    1. On Android goto PlayStore » Search for "Surveys On The Go" » Open Surveys On The Go » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Surveys On The Go » click "UPDATE".
  3. Clear Surveys On The Go app cache: Clearing cached data will force your app to retrieve the latest data directly from Surveys On The Go servers.
    1. On Android, goto Settings » Apps » Select "Surveys On The Go" » click Storage » click "Clear Cache".
  4. Check Surveys On The Go app permissions. If any of these permissions required to use your device's features are disenabled, Surveys On The Go might not work.
  5. Uninstall and reinstall Surveys On The Go. If nothing else has worked, completely uninstall Surveys On The Go then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Surveys On The Go not working


2. Fix Surveys On The Go Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Surveys On The Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Surveys On The Go not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Surveys On The Go may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Can't get into my account. Keeps saying no account and when it shows account that have account now my email is wrong. Please help I've been missing surveys

    — by Cynthia Eason 2 years ago

  • I'm registered on sotg and my email has a typo so I can't cash out. Sotg has kristiedoug73@redacted and it needs to be kristie.doug73@redacted

    — by Kristie Collins 2 years ago