Published by Sonos, Inc on Nov 14, 2024

Report an issue with Sonos S1 Controller.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Sonos S1 Controller?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sonos, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Sonos S1 Controller image 1 contact Sonos S1 Controller image 2

About Sonos S1 Controller

1. Connect your streaming services and browse all your music, podcasts, radio, and audiobooks in a single app.

2. Adjust volume levels, group rooms, save favorites, set alarms, and more.

3. Enjoy thousands of stations free on your system, including live radio from around the world, genre stations, artist-curated stations, and original programming from Sonos.

Sonos S1 Controller Customer Insights

1. unfortunately, i generally listen to streaming music providers to find new music to add to my library.I love SONOS, I honestly couldn't love without it at this point, but the new Spotify interface is just awful.

2. Sonos is one of those things that I could have a love hate relationship with love it because its amazing when it works & hate it when I have issues.

3. So, if you want to connect anything other than a 1990s DVD player, Sonos forces you to use all sorts of adapters.

4. For example, if I play music with the volume up, stop the music, and turn on the television later, the app switches to the television and cranks up the sound to the previous level.

5. Currently I gave a score of 80%, because there are some issues, but I have chosen to ignore the things that I can't get to work.Sonos was great.

6. The system is awesome, I just have s mental block on how to create a playlist, whether the playlist is on the phone or needs internet connectivity, how to bring up the same playlist at two different locations.

7. Be hesitant spending this type of money on speakers until Sonos figures it out.the app is easy to use.

8. When increasing volume more than a few notches at a time the music goes silent.

9. this is extremely annoying, to the point of closing the app and getting a blue tooth speaker to listen to music on.

10. if I had one thing that sort of bothers me it's that in a room you can have two speakers and it's very easy to control the volume between them so that wherever you're sitting you can get a balance experience.

11. Makes no sense to me.Love the Sonos concept.

Steps to Troubleshoot & Fix Sonos S1 Controller Issues

1. Fix Sonos S1 Controller Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sonos S1 Controller: Restarting the app will resolve most errors.
  2. Update the Sonos S1 Controller App. Here is how:
    1. On Android goto PlayStore » Search for "Sonos S1 Controller" » Open Sonos S1 Controller » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sonos S1 Controller » click "UPDATE".
  3. Clear Sonos S1 Controller app cache: Clearing cached data will force your app to retrieve the latest data directly from Sonos S1 Controller servers.
    1. On Android, goto Settings » Apps » Select "Sonos S1 Controller" » click Storage » click "Clear Cache".
  4. Check Sonos S1 Controller app permissions. If any of these permissions required to use your device's features are disenabled, Sonos S1 Controller might not work.
  5. Uninstall and reinstall Sonos S1 Controller. If nothing else has worked, completely uninstall Sonos S1 Controller then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sonos S1 Controller not working


2. Fix Sonos S1 Controller Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sonos S1 Controller be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sonos S1 Controller not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sonos S1 Controller may not be able to connect to the Internet when running in the background.

Reported Issues

More from the developer