Contact Sonder Customer Service

Why should I report an Issue with Sonder - A Better Way To Stay?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sonder, Inc USA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And every stay is supported by our local teams. – Skip the front desk with our mobile key feature. – Need something?

2. At Sonder we combine inspiring spaces with intuitive technology so you can experience a better way to stay.

3. All of our spaces feature designer details, keyless entry, and fast free WiFi.

4. Whether it's a quick trip or a lengthy getaway, our selection of rooms, suites, and apartments has you covered.

5. Tired of choosing between boring hotels and “quirky” vacation rentals? Us too.

6. Explore our curated neighborhood guides. – Want to sleep in?

7. Contact our team via in-app chat. – Hungry?

8. Delay your check-out with the tap of a button.

9. Browse and book your next stay in 40+ cities around the world.

1. The restaurant upstairs was surprisingly pretty good, and the band was good too.In my experience the people from Sonder are great and the app, whilst appearing to do great things, has a chat facility that chucks out participants repeatedly.

2. down side is entrance to my unit faces the small main entrance from parking lot which is the wooden stairway leading up to the 2nd floor units so is very noisy! ...clomp, clomp, clomp.

3. During my last trip the IM dropped the conversation 4 times as we were dealing with the fallout from a relocation caused by a carbon monoxide problem in our booked stay.

4. Also, no billing information is accessible in app or online so their changes and fees aren't readily available.Sonder denudes meaning from the word "hospitality".

5. In a quest to employ ever fewer humans and hide behind ever more apps, Sonder still stands out as creepy and needless.They want pic of drivers license, front and back.

6. As helpful as they are, don't try to change a booking via the chat / app.Sonder and their app ruined my trip completely.

7. The location was great, within walking distance to Bourbon Street and all the local restaurants and attractions.

8. LolThis company was by far the worst Airbnb check-in experience I've ever had in over 12 years using their service.

9. One drawback is the poor (nonexistent) lighting in the outer vestibule area which made it difficult to input the security code to enter the building.

10. Overall it was a nice experience, and we would definitely stay here again.We stayed here for a week and would ABSOLUTELY stay here again.

11. And when there were major issues, I tried to contact them through the app and the customer service chat feature just disconnects if you don't touch the screen for long enough.

1. Fix Sonder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sonder: Restarting the app will resolve most errors.
2. Update the Sonder App. Here is how:
   1. On Android goto PlayStore » Search for "Sonder" » Open Sonder - A Better Way To Stay » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sonder » click "UPDATE".
3. Clear Sonder - A Better Way To Stay app cache: Clearing cached data will force your app to retrieve the latest data directly from Sonder servers.
   1. On Android, goto Settings » Apps » Select "Sonder - A Better Way To Stay" » click Storage » click "Clear Cache".
4. Check Sonder app permissions. If any of these permissions required to use your device's features are disenabled, Sonder might not work.
5. Uninstall and reinstall Sonder. If nothing else has worked, completely uninstall Sonder then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sonder not working

2. Fix Sonder Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sonder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sonder not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sonder may not be able to connect to the Internet when running in the background.