Published by Extended Stay America on Sep 30, 2024

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Why should I report an Issue with Extended Stay America?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Extended Stay America to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Extended Stay America

1. With the new Extended Stay America app, you will not only be able to book a hotel room easier and faster, but you’ll also have access to amazing features that will make your stay with us more enjoyable.

2. And you’ll always find an Extended Stay America hotel nearby.

3. Extended Stay America has made your life easier with the launch of our new mobile app!

4. Our hotels are perfect for any length of stay, from a day, to a week, to a month or longer.

5. Need to book a hotel room that feels like home?

6. Looking for the best possible rate?

7. Want to know what’s in the area?

8. All our hotels offer spacious suites with fully equipped kitchens, free wi-fi and on-site guest laundry. • Book your next stay at one of 700+ hotels across the U. S.

Extended Stay America Customer Insights

1. Because of You All, We're Witnessing The Miracle Power of God's Grace, Mercy and Tender Loving Kindness🙏 AletaLiveThe staff here is wonderful they've helped us out every night we're kind of struggling you know paying every night but they've been looking out for us and I mean it's just wonderful crew wonderful atmosphere and just it's a blessing to have people like that help us out and thank you for everything that you're doingFast and easy to navigateThis app is one of the easiest to navigate and is clear in its explanations of room details, amenities, and pricing.

2. If you fail to indicate the days you want to stay using the calendar feature it's impossible to edit the dates.

3. HeatherWe have been at the extended stay tomorrow for almost 4 months as temporary housing until we can find a rental locally.

4. The staff is willing to do anything to help out a customer who is doing their best, without a job, to pay her bill.The ease of this app is typical of a corporation using false advertising to get customers.

5. God Has Blessed Me to Return Back To The Beautiful Extended Stay Americas Hotel and Suites - Deerwood Park Campus.

6. My 2 centsWhen I use the app, it is much easier to get the rate I need and want as opposed to going through a third party like Priceline, who had me locked out of my room for 6 hours recently after checking in.

7. 4) No ice machine! Now, We know! Safe TravelI stayed with Extended Stay America for approximately (16) months.

8. The app has made it easy to keep reservations in place and as to the staff at this particular ESA, they've become family.

9. It's Less Traffic and Closer To Work and So Peaceful 😇 I Would Like To Send A Special Thank You To All of You, For Your Prayers, Shares, Likes, Donations and Unconditional Love and Support.

10. Is one of the worst! From the minute I walked into this dump, the front desk clerk, Alvin, was so rude that I kicked myself for not canceling.

11. 2) Room phone broken, continuous trips to front desk for basic needs.

Steps to Troubleshoot & Fix Extended Stay America Issues

1. Fix Extended Stay America Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Extended Stay America: Restarting the app will resolve most errors.
  2. Update the Extended Stay America App. Here is how:
    1. On Android goto PlayStore » Search for "Extended Stay America" » Open Extended Stay America » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Extended Stay America » click "UPDATE".
  3. Clear Extended Stay America app cache: Clearing cached data will force your app to retrieve the latest data directly from Extended Stay America servers.
    1. On Android, goto Settings » Apps » Select "Extended Stay America" » click Storage » click "Clear Cache".
  4. Check Extended Stay America app permissions. If any of these permissions required to use your device's features are disenabled, Extended Stay America might not work.
  5. Uninstall and reinstall Extended Stay America. If nothing else has worked, completely uninstall Extended Stay America then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Extended Stay America not working


2. Fix Extended Stay America Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Extended Stay America be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Extended Stay America not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Extended Stay America may not be able to connect to the Internet when running in the background.

Reported Issues