Contact stayconnect Customer Service

Why should I report an Issue with stayconnect®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SONIFI Solutions Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Might as well use the Hotel's remote! It's just a service to make you feel "up-to-date"!I thought maybe this was an app to stream my netflix, or xfinity stream app, but all it does is make your phone an extra remote.

2. You can pay to see the program listing... otherwise, the one useful feature would be to browse on demand selections from your phone (easier to explore using phone than tv remote IMHO), but the list in the app is very old.

3. (power, volume, basic channel guide unless you pay) If a hotel wants to differentiate itself, allows casting to the TV's from our own accounts.

4. Screw all who choose this as their hotel entertainment service.You're better off using a regular remote.

5. Hotel TV promoted this app in partnership with Stayconnect to enable streaming content from my phone to the LG TV in my room.

6. It doesn't let you see what's actually on each channel unless you pay a yearly subscription, which is just plain stupid--I would have been fine with a one-time purchase--but what really irks me is that the damn notification that begs you to buy it will NOT go away, no matter how many times you click "dismiss".

7. Hilton, get with the times! You're light years away compared to other large hotel chains!You can't cast to the TV.

8. There are plenty of other hotel chains that allow you to connect for free.

9. It has basic remote functions so if the batteries are dead, it will do that in a pinch....Just ridiculous.

10. The hotel needs to update their Chromecast to the Google tv experience.Bait and switch.

11. Yes, that means getting a fiber connection and allotting reasonable Internet speeds for every user in the hotel.

1. Fix stayconnect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart stayconnect: Restarting the app will resolve most errors.
2. Update the stayconnect App. Here is how:
   1. On Android goto PlayStore » Search for "stayconnect" » Open stayconnect® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for stayconnect » click "UPDATE".
3. Clear stayconnect® app cache: Clearing cached data will force your app to retrieve the latest data directly from stayconnect servers.
   1. On Android, goto Settings » Apps » Select "stayconnect®" » click Storage » click "Clear Cache".
4. Check stayconnect app permissions. If any of these permissions required to use your device's features are disenabled, stayconnect might not work.
5. Uninstall and reinstall stayconnect. If nothing else has worked, completely uninstall stayconnect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing stayconnect not working

2. Fix stayconnect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make stayconnect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to stayconnect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, stayconnect may not be able to connect to the Internet when running in the background.