Contact Smart Customer Service

Why should I report an Issue with Smart?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Smart Communications, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Smart App is now available for the following brands: Smart Prepaid, Smart Bro Prepaid, TNT, Smart Postpaid, Smart Bro Postpaid, Smart Signature and now for PLDT Prepaid Home WiFi. - Top-up your account using your Debit/Credit Card or PayMaya powered by GigaPay! - Discover and register new promos for more Video, more Stories, more Games! - Monitor & check your Inbox to review your subscriptions, inclusions and your usage. - Link and manage multiple accounts with ease!

2. Keep an eye out for the exciting items you can redeem only on the GigaLife App! - Link a PayMaya e-wallet or your credit/debit cards to activate GigaPay within the Smart app. - GigaPay makes buying promos and topping up your load simpler and more convenient without having to leave the app, with a quick swipe-to-pay! - Link up to 5 fund sources to GigaPay, and earn GigaPoints for the first 2! - Monitor every GigaPay transaction you make directly on the Smart app.

3. You can also unlink and delete accounts now. - Easily review the billing history of your account. - Conveniently pay your bill using Debit/Credit Card, PayMaya and even GigaPoints! - Always be on top of your data usage with the real time data tracker. - Link and manage multiple accounts with ease!

4. Earn MORE GigaPoints to redeem MORE on the Smart app! - Easily monitor & earn GigaPoints points for transactions you do on the app! It’s that simple! - Redeem your points on the app.

5. This is available for all Smart and TNT subscribers and you can delete any previous version of the TNT or MySmart App you may have installed in the past.

6. In 2023, The Smart App Team continues to keep on improving Smart.

7. The Smart app is FREE to use when you are on the Philippines' fastest LTE network.

8. This is the Smart App, formerly Gigalife!

9. You can also unlink and delete accounts now.

10. Discover and enjoy your passions all in one tap!

11. Your gateway to live more today!

1. Now I'm locked out even after entering the password I've been using form the beginning.I'm always getting the "preparing" message that ends up in an error prompt.

2. That app is not devoid of errors but better......Update: I had to email the address and it still doesnt work after all the tasks they made me do.Suddenly stopped accepting payments for my bill when it was working just fine for months.

3. I've been trying to pay my bill for a few days now and I'm always getting a "payment failed" with no explanation why or even a contact info for customer service.

4. And there is no "forgot password" feature for anything thus, making things harder in emergencies or in the event that someone forgets their password.always too slow loading when opening the app 😅 always had to turn off my data just to proceed to the mainscreen.

5. It is very annoying that sometimes you have to input the mobile number and password in order to log-in to your account, why not add a biometrics feature to this app just like the other network did.

6. Is this a bug or an error on the app? I just received a text that some of my points are still valid until the end of this month but my gigapoints on the app are not shown, it just shows two lines.

7. I tried other location on my travels and all are giving good services just the one near me from where i live - is the one which seems to lose its service right at 1:00 pm till 10:00 pm everyday.

8. The service is also unfair as it only give Unli Data promo to old sim cards and to make it worse, they gave the Gigapoints an expiration date.

9. Thank you for the wonderful experience.You should update your app that shows when a SIM is already registered just like what the other network is doing to avoid confusion.

10. Then they add an additional charge for the bill being late.I couldn't share points, load, and data.

11. The team never contacted me again after sending them an email.It's STILL been a relative hassle to register the SIM.

1. Fix Smart Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart: Restarting the app will resolve most errors.
2. Update the Smart App. Here is how:
   1. On Android goto PlayStore » Search for "Smart" » Open Smart » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart » click "UPDATE".
3. Clear Smart app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart servers.
   1. On Android, goto Settings » Apps » Select "Smart" » click Storage » click "Clear Cache".
4. Check Smart app permissions. If any of these permissions required to use your device's features are disenabled, Smart might not work.
5. Uninstall and reinstall Smart. If nothing else has worked, completely uninstall Smart then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart not working

2. Fix Smart Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart may not be able to connect to the Internet when running in the background.