Contact Fenix Store Customer Service

Why should I report an Issue with Fenix Store - LED Flashlights?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Land Run Brands to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Needles to say, hands down Fenix is the most durable, and most intense flashlights that I have ever owned and I own a lot of flashlights.I have gotten 6 lights n the clips come off n I have lost t hand light n the light have died after a year on 2 of them also my head band ones the light was great a first and after using several months almost daily the light is not as bright I really like them but I now have 2 without light n lost 2 off my belt with only the clip attached to my belt.thzt just alot of money to loose n i contacted company n they didn't offer any resolve for the lost ones n I need to pay to send back n pay for thelove the app.

2. I'm able to create a wish list that is awesome because I'm always able store everything I want there, and buying new lights and accessories is easy.1000 % support behind your product I have owned 5 of your flashlights and I keep on ordering them unfortunately people keep stealing them.

3. The quality of the lights and battery options is as good as or superior to those regarded as the industry's best... I also want to speak highly for their communication and the ease to replace broken items.... 5 stars+++Just bought my fourth and fifth Fenix.

4. Easy to find what I need, no interpretations and great customer support.awesome flashlights just ordered my 2nd cerakote thin blue line flashlight.

5. The first was a gift for my girlfriend for her to use in the line of duty, and now had to get one for myself I'm really liking these fenix lights.I have purchased 3 lights from FENIX.

6. Mom said "she wished she had a flashlight that would shine all the way deep in the backyard." While still on the phone with her, I went to my Fenix app and bought both Mom and Dad one.

7. Otherwise, love the app and the store.I have been a loyal Fenix customer for several years now.

8. FENIX's customer service is highly professional & speedy in reply.

9. It is difficult to use any of the features to find compatibility for the accessories and flashlights.

10. This makes it difficult to use the app.Great app for us flashlight phantics.

11. Only drawback is when I receive an alert of a sale or new product and I open the alert, it does not take me to the alert.

1. Fix Fenix Store Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fenix Store: Restarting the app will resolve most errors.
2. Update the Fenix Store App. Here is how:
   1. On Android goto PlayStore » Search for "Fenix Store" » Open Fenix Store - LED Flashlights » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fenix Store » click "UPDATE".
3. Clear Fenix Store - LED Flashlights app cache: Clearing cached data will force your app to retrieve the latest data directly from Fenix Store servers.
   1. On Android, goto Settings » Apps » Select "Fenix Store - LED Flashlights" » click Storage » click "Clear Cache".
4. Check Fenix Store app permissions. If any of these permissions required to use your device's features are disenabled, Fenix Store might not work.
5. Uninstall and reinstall Fenix Store. If nothing else has worked, completely uninstall Fenix Store then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fenix Store not working

2. Fix Fenix Store Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fenix Store be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fenix Store not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fenix Store may not be able to connect to the Internet when running in the background.