Published by Shopee on Nov 23, 2024

Report an issue with Shopee PH.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Shopee PH: Shop on 11.11-12.12?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Shopee to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Shopee PH: Shop on 11.11-12.12 image 1 contact Shopee PH: Shop on 11.11-12.12 image 2

About Shopee PH: Shop on 11.11-12.12

1. Score shopping deals like Shopee coins cashback and vouchers! - Up front processing fee of up to ₱14. - Repay principal plus interest of ₱390. 06 per month (i. e. ₱780. 12 across 2 months installment at a monthly interest rate of 3. • Monthly interest ranges from 1. • For example, if you withdraw ₱10,000, you will receive ₱9,900 on your ShopeePay wallet, less 1% admin fee.

2. Shopee is the leading online shopping platform in Southeast Asia and Taiwan that offers convenient and seamless shopping.

3. This consists of ₱10,000 principal and ₱1185 interest (at 3. 95% monthly interest rate).

4. Get strong payment and logistical support with smooth and secure online shopping experience and fast delivery.

5. We've got you covered for all your Christmas Shopping with On-Time Pamasko Delivery and zero shipping fees.

6. Enjoy 70% off on Holiday Deals and with SPayLater, enjoy 0% interest installments on all items.

7. Celebrate holidays with Shopee during the 11. 11-12. 12 Mega Pamasko Sale from October 30 - December 15!

8. If you choose to pay in 3 months, you will have a monthly repayment amount of ₱3,728. 33.

9. We take our responsibilities under applicable privacy laws and regulations for all users of our platform.

10. SeaMoney (Credit) Finance Philippines, Inc. SEC Registration No. : CS202005382 / Certificate Authority No.

11. Please study the Terms & Conditions before proceeding with the transaction.

Shopee PH Customer Insights

1. Sometimes I do exit option so that i could view again the products or items in my chart.,, or when placing out the order, it seconds to get on another page/step 😅I used to love this app back then.

2. Hope to fix this soon.Shopee is my go-to online shopping app! It's super user-friendly, has amazing deals, and a wide range of products.

3. But now it keeps on freezing! bugs bugs! bugs! errors! frustrating! wasting more of my time refreshing and updating! I keep on uninstalling and reinstalling the app.

4. Having a feature that shows us how many buyers REPURCHASING a product is a great insurance of the product's quality, and I don't want a low quality product just because many people bought it.

5. It takes too long to read the reviews to ensure that its good.So far so good, thank you for your promos, especially for the free delivery coupon, it means a lot of help.

6. But I do want to see which products have more customers repurchasing it again than settle for buying products that has high buyer purchases.

7. I've viewed and scanned so many counterfeit products, false advertising and stores that are pretending to be the real one/authorized/Flagship store.

8. The rival app re-delivery is so much better and why would you let us call your hotline number when pushing a button to ask for delivery and complaint against courier is easier? Think of this as something your dev team can do next time.

9. Your generic responses are so bad, you might want to look into that as well.My device has been banned for months now, and I can't literally log in to my account.

10. Shopee, you rock! 🙌🛍️There are items in the cart that cannot be checked out together.

11. pleaseeeeee fix! :(It keeps saying network error even though I have perfectly fine internet connection.

Steps to Troubleshoot & Fix Shopee PH Issues

1. Fix Shopee PH Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Shopee PH: Restarting the app will resolve most errors.
  2. Update the Shopee PH App. Here is how:
    1. On Android goto PlayStore » Search for "Shopee PH" » Open Shopee PH: Shop on 11.11-12.12 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shopee PH » click "UPDATE".
  3. Clear Shopee PH: Shop on 11.11-12.12 app cache: Clearing cached data will force your app to retrieve the latest data directly from Shopee PH servers.
    1. On Android, goto Settings » Apps » Select "Shopee PH: Shop on 11.11-12.12" » click Storage » click "Clear Cache".
  4. Check Shopee PH app permissions. If any of these permissions required to use your device's features are disenabled, Shopee PH might not work.
  5. Uninstall and reinstall Shopee PH. If nothing else has worked, completely uninstall Shopee PH then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Shopee PH not working


2. Fix Shopee PH Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Shopee PH be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Shopee PH not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Shopee PH may not be able to connect to the Internet when running in the background.

Reported Issues