Contact Citrix Files Customer Service

Why should I report an Issue with Citrix Files for XenMobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Citrix to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Designed for business, Citrix Files is a file manager that offers secure data sharing and storage, customizable usage and settings, award-winning customer service and tools that allow you to collaborate more easily and get your work done from any device — any time, anywhere. - Access files and folders located in your Citrix Files account. - Download files from your Citrix Files account to your Android device for offline access. - Upload files and folders to your Citrix Files account directly from your Android device. - Sync files in your Citrix Files account from all of your devices. - Share or sync multiple files with multiple users. - Email files from your Citrix Files account on your Android device. - Request files and provide secure links for recipients to upload files to your Citrix Files account. - Set custom access permissions to files and folders for individual users. - Specify a passcode for additional protection for your Citrix Files account. - Add users to existing folders in your Citrix Files account. - Use your Citrix Files account as a secure file manager. - Remotely wipe or lock your Citrix Files account in the event of a lost or stolen mobile device.

2. This app is a component of Citrix XenMobile and the Secure app family.

3. A XenMobile license is necessary for full access to the apps function and features.

4. If you have a Citrix Files Enterprise account, you can access data using corporate credentials, and IT administrators can control and audit access directly from the app.

1. Opening play store and making mobile slowI constantly get pop ups from citrix hub towards google play to download citrix files.. so anoying..Don't want it, but keeps popping up with Secure Hub installed.Constant pop up to install.

2. Forced to have Hub for work and now up to 4 other apps that I won't use/didn't need.I don want to install this app, every time this app forcing to download from play store when ever I open my mobile application.

3. Only downloaded this app due to Secure Hub automatically opening the Google Play store with suggested apps it wants on the Hub homepage.

4. Hub launches over any other items I may have open even though app permissions and the ability to take over the screen have been disabled to the best of my abilities.

5. Very annoyingslow and no good add-in to open filespoor poor performance.

6. It keeps coming every time after phone unlocked.Very poor app .

7. It's lead to hang my mobile application always.Very frustrating.

8. Stop forcing me to install with spam popups.

9. slow to load0 score.

10. Causing interrupt .

1. Fix Citrix Files Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Citrix Files: Restarting the app will resolve most errors.
2. Update the Citrix Files App. Here is how:
   1. On Android goto PlayStore » Search for "Citrix Files" » Open Citrix Files for XenMobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citrix Files » click "UPDATE".
3. Clear Citrix Files for XenMobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Citrix Files servers.
   1. On Android, goto Settings » Apps » Select "Citrix Files for XenMobile" » click Storage » click "Clear Cache".
4. Check Citrix Files app permissions. If any of these permissions required to use your device's features are disenabled, Citrix Files might not work.
5. Uninstall and reinstall Citrix Files. If nothing else has worked, completely uninstall Citrix Files then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Citrix Files not working

2. Fix Citrix Files Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Citrix Files be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Citrix Files not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Citrix Files may not be able to connect to the Internet when running in the background.