Contact My OKC Utilities Customer Service

Why should I report an Issue with My OKC Utilities?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OKLAHOMA CITY WATER UTILITIES TRUST to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With My OKC Utilities, you now have a more convenient way to view bills, schedule payments, and manage your water and trash collection services.

2. Sign up for text or email notifications about your bill, payments and account changes.

3. View your monthly water use and get notified of money-saving, water conservation tips.

4. Manage bills and pay them securely, with multiple payment options available.

5. View your bill and track payment history.

6. Add a guest account to assist family members.

7. Download My OKC Utilities, complete the registration, and activate your new profile from the link sent to your email.

1. Honestly it seems like they don't even realize the most common usecase for this is paying billsTotal Complete Garbage App!! Worst app on my phone! All I want to do is pay my bill but it makes you go all around the site to setup an account to make a payment.

2. What if I simply want to update info prior to paying the bill? I've had returned payments due to the fact that my bank account # was incorrect, and there's no way for me to update that info due to being locked out of that payment option.

3. Update 2 months later: Things started working, auto payment feature is nice so I don't have to remember to do anything.

4. Today, while trying to make a payment with my debit card, that too won't process.Much better interface for dealing with your city account than the old web based system (though even that has improved a lot too).

5. And no matter how many times I reset the password after receiving a temporary password, the system never saves the newly changed password since receiving the temporary password.Worst customer service (non existant).

6. Now in my situation of a duplicate payment, they say they will send a check within the next two weeks?! A check?! My advice: delete the app and just mail them a check.Can't login to site, can't login to mobile app.

7. Every single I need to log in, I have to reset the password as then the system tells me I can not reset the password, and then I have to request a temporary password from a human operator.

8. The only option to add payment methods is upon paying a bill.

9. **But I'll pay it, we always do... don't we.Why does this app does not allow customers to view/and or update payment methods.

10. Never came across an option to setup early payment for due date! It just takes it when you setup the payment.. Ugh!Easy to use and navigate.

11. When they finally updated it kicked everyone off and locked many users out, especially an inconvenience to paperless bill and autopay customers.

1. Fix My OKC Utilities Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My OKC Utilities: Restarting the app will resolve most errors.
2. Update the My OKC Utilities App. Here is how:
   1. On Android goto PlayStore » Search for "My OKC Utilities" » Open My OKC Utilities » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My OKC Utilities » click "UPDATE".
3. Clear My OKC Utilities app cache: Clearing cached data will force your app to retrieve the latest data directly from My OKC Utilities servers.
   1. On Android, goto Settings » Apps » Select "My OKC Utilities" » click Storage » click "Clear Cache".
4. Check My OKC Utilities app permissions. If any of these permissions required to use your device's features are disenabled, My OKC Utilities might not work.
5. Uninstall and reinstall My OKC Utilities. If nothing else has worked, completely uninstall My OKC Utilities then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My OKC Utilities not working

2. Fix My OKC Utilities Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My OKC Utilities be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My OKC Utilities not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My OKC Utilities may not be able to connect to the Internet when running in the background.