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- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of ScoutIQ to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About ScoutIQ
1. Whether you sell Merchant Fulfilled or FBA items on Amazon, ScoutIQ’s mission is to leverage data to help you scout SMARTER, not harder. ++ eScore - our proprietary data point that gives you “x-ray vision” into a book’s historical sales without leaving the app’s scout screen (no need to pull up Keepa or Camel charts!
2. ScoutIQ pulls data from the US market only (amazon. com), but we’re looking into opportunities to expand into additional countries and markets.
3. ScoutIQ is a book scouting app designed for Amazon sellers.
4. We’re proud to employ a US-based support team to help answer your questions.
5. Built for sellers by sellers - we understand the market because we sell in it every single day.
6. If you're looking to make money by selling books on Amazon, this is the app for you!
7. If you find any bugs or have ideas for improving the app, please reach out to us!
8. We value your feedback and are committed to providing the very best app to help eCommerce sellers manage their businesses more effectively.
ScoutIQ Customer Insights
1. Additionally, their "customer support" is merely a FAQ page, no way to actually contact someone for help.The app works great! I was able to scan roughly 1k books in about 1.5 hours.
2. Now the listing software glitches on live mode, database doesn't work about 50 percent of the time, and the purchasing company has really dropped the ball on their customers.
3. They were able to help me realize that it was a setting on my phone that caused the issue and not the app.The app doesn't work.
4. I canceled and went elsewhere.Love it! A must have for books and DVDs Been using the app since I started selling on Amazon and it has been a game changer.
5. When it works it works great...but it doesn't work too often to be worth $40 per monthI raved about this app to many people.
6. Great for auto, bad for manual input.The only way the analytics would be accurate is if you scan a book only ONE TIME(per day).
7. This seemed to resolve the slow average of 7 seconds scanning time.
8. Thank you for all the hard work that went in to this appThis app has been great.
9. The triggers are customizable and you can set them to your own standards.New update? It is sooooooo slow!!!!! Please fix this issue! **update** Received email instantly from scoutiq.
10. Not sure if it's my phone or the app, but the time it takes to focus on an ibsn is frusterating.
11. This app will soak up your time just to money grab you and not perform the service that you payed for.
Steps to Troubleshoot & Fix ScoutIQ Issues
1. Fix ScoutIQ Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart ScoutIQ: Restarting the app will resolve most errors.
- Update the ScoutIQ App. Here is how:
- On Android goto PlayStore » Search for "ScoutIQ" » Open ScoutIQ » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for ScoutIQ » click "UPDATE".
- Clear ScoutIQ app cache: Clearing cached data will force your app to retrieve the latest data directly from ScoutIQ servers.
- On Android, goto Settings » Apps » Select "ScoutIQ" » click Storage » click "Clear Cache".
- Check ScoutIQ app permissions. If any of these permissions required to use your device's features are disenabled, ScoutIQ might not work.
- Uninstall and reinstall ScoutIQ. If nothing else has worked, completely uninstall ScoutIQ then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing ScoutIQ not working
2. Fix ScoutIQ Server issues & Internet Connection
- Check network connection: An unstable Internet will make ScoutIQ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to ScoutIQ not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, ScoutIQ may not be able to connect to the Internet when running in the background.
Reported Issues
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Can't log into the app. Says "error user does not exist". I logged into threecolts. Says I'm active. Password works and Yet still can't log into app..
— by Andrew 1 year ago -
My app won't work. Need help connecting my amazon account
— by Thomas Slattery 1 year ago -
Hi, I'm having trouble signing in to the ScoutIQ. Can you please assist as soon as possible?
— by angel Mangual 1 year ago -
I upgraded my plan to include the database. However the app does not allow me to download the database. Ive checked and there's nothing showing a database download. All it shows is live scanning, I cannot find a menu that says download database.
— by samuel 2 years ago -
Please reset my password
— by Omar Saenz 2 years ago -
I could not log on to Scout Iq app. I forgot my password and there is no forgot password option. Please upgrade your app.
— by Elenita B Weaver 2 years ago -
I just signed up for scout iq and could bit log in somehow my email or password is wrong,I don’t know to recover both password and username
— by Sharon 2 years ago -
Whenever I try to scan any book, it comes up as "no results found, have you connected your Amazon account to our web portal?" I click the portion on yellow so connect and it takes me to the payment plan page and does not prompt me to do anything further. Need help.
— by Zach I Hart 2 years ago -
Hi the app was working amazing I was sourcing away with databases mode which I happily paid for then out the blue the database mode is not really working properly so I tried to download database over again still didn’t work the PROBLEM is I will scan books I already bought and they were accepts and the app will say NO RESULTS FOUND but sometimes it’ll work for one or two books but most the time it won’t then I’ll use live mode and it’ll work perfectly fine As a new seller trying to start out without a lot of money this is very annoying so is you can get back to me as soon as possible it’ll be greatly appreciated thank you for your time
— by Isaac 2 years ago -
Hi the app was working amazing I was sourcing away with databases mode which I happily paid for then out the blue the database mode is not really working properly so I tried to download database over again still didn’t work the PROBLEM is I will scan books I already bought and they were accepts and the app will say NO RESULTS FOUND but sometimes it’ll work for one or two books but most the time it won’t then I’ll use live mode and it’ll work perfectly fine As a new seller trying to start out without a lot of money this is very annoying so is you can get back to me as soon as possible it’ll be greatly appreciated thank you for your time
— by Isaac 2 years ago -
Hi the app was working amazing I was sourcing away with database mode which I paid for then out the blue the data based mode is not really working properly so I tried to down load the data base over again still didn’t work the problem is I will scan books I already bought and they were accepted and it will say no results found but sometimes it’ll work for one or two books but most times it won’t then I’ll use live mode and it will work perfectly fine this is very frustrating and annoying and I’m losing money every day so if you can please contact me it’ll be greatly appreciated thank you. #fellow book seller
— by Isaac 2 years ago -
Hi. Yesterday I noticed that my download ability for my data download was sluggish and slow and today I simply after about nine attempts cannot download data on my phone. I will use live today if I have to which is really yesterday’s dad I am assuming I don’t know but I would really like to download it download my data base
— by Melodie Noel 2 years ago -
Hi. Yesterday I noticed that my download ability for my data download was sluggish and slow and today I simply after about nine attempts cannot download data on my phone. I will use live today if I have to which is really yesterday’s dad I am assuming I don’t know but I would really like to download it download my data base
— by Melodie Noel 2 years ago -
I frequently get a network failure when I am out sourcing. What causes this and how can it be remedied???
— by CJ Crusius 2 years ago -
HI just signed up and cant log into app
— by sarah davis 2 years ago -
I have scoutiq but my subscription expired - I have a professional account with amazon and I need to log back into my scoutiq.It says subscription is inactive. Thanks in advance
— by Michelle 2 years ago -
The home page says UNDER CONSTRUCTION and I am unable to download the database. I reinstalled my app but can’t can’t get it to down entire database. It freezes up.
— by Terry Ferguson 2 years ago -
Hi, when I’m using my scout IQ after I put in the isbn # and I click on the a for Amazon it won’t go to the part where you can click prime to see how many are in FBA at the moment. It just goes to Amazon where you can look at the product. Usually it skips right past that part and lets you Check how many are in FBA. Thanks. Gina
— by Gina Wright’s 2 years ago -
I have created an amazon seller account and I’m trying to sync the Scout IQ account. I continue to receive a message of “invalid MWS credentials”.
— by Timothy Fulp 2 years ago -
keep registering and giving my credit card information but when I click on "get started" nothing happens. If I hit " back" I have to start all over again from the beginning
— by VANESSA JO HUDSPETH 2 years ago -
Hi, I’ve been using scout IQ for a year now and it’s been great until just recently. It won’t work properly. It won’t let me go live anymore or when I type or speak inthe search bar it always says no results found and won’t work. I can’t research books any more. So if there’s no bar code or isbn I can’t look up anything. Hoping to be able to fix the problem, going live and researching was a great asset.
Thank you Gina— by Gina Wright’s 2 years ago -
Can’t log in or change password to use app. Can’t Remember first password
— by Tvsudd 2 years ago -
I have uninstalled and reinstalled the app. It will not let me log in.
— by Riley Ogletree 2 years ago -
Hi. I was on a 14 day trial and I’m trying to sign in again because it signed me out and it doesn’t even recognize my email and so I can’t reset my password. I don’t know when you’re going to bill me and I really really need to know when that’s going to be because after the trial I believe that is what occurs and I need to be able to talk to someone.
— by Melodie Noel 2 years ago -
Unable to log into app. Can’t find the “forgot password” option
New to app— by Susan Sokolowski 2 years ago -
Hi, Ive just had to go through the whole process of setting up my account again today. For some reason you stopped my subscription? So ive spent the last few hours trying to figure it all out and its not the easiest. Everything has been going well and you took the last payment on the 18th Ocotober, I have two questions why did you stop my account, and why have I had to pay again to resign up when the last payment was less than a month ago
Regards— by Darren Kemp 3 years ago -
On Thursday 6/17/21 I registered to start the 14 days trials with my business email "info@redacted. However, the system would not allow me login for trial. The system also doesn't allowed me to use my business email stating it is already taken. I have to use my personal email to get through to be able to contact you
— by Divine Yeboah 3 years ago -
Before In get your app i dont see the 3.5 version for buy back your books
— by Serpico 3 years ago -
I made a decision never use a company that think there too good to have a phone line. cancel my account.
— by Jack 3 years ago -
Bought the app. Paid for it. Can’t sign in
— by Tins 3 years ago -
I have signed up with the wrong email address and cannot connect to Amazon seller account. I need to change email address to match with Amazon
— by Jami 3 years ago -
My daughter is on my account and has live plus data. Her ScoutIQ is not working. Please let me know immediately.
— by Cathy Hill 3 years ago -
Just got app and it will not let me create account on app, but let me here on support. Help!
— by Carol chambers 3 years ago -
I’ve never ever had an a count, I tried to create one. It says wrong email or username or password
— by nicole santana 3 years ago -
Hello, I have 3 employees that are all encountering "No search found" or "No network connection" errors constantly today. They are all using different networks, (T-Mobile LTE Version, WIFI) and the books they are scanning have come up on scout IQ before. The only common issue is that they are all under my account. If there is an issue please contact me ASAP at 9497671870, or Email Fashionofchill@redacted
— by Zubeyrt 3 years ago -
I have lost my bluetooth scanner and cannot use it anymore and I haven't sold anything with it yet and I cannot figure out how to cancel my subscription. Apparently I can only do it through Google play but it doesn't show up
— by Paul Pally 3 years ago -
I am registered but it will not let me log into the app. It says email or password wrong but it is not.
— by Antoinette Rao 3 years ago -
I cannot get synced to Amazon
— by Barbara Mircovich 3 years ago -
I may have already submitted this but I'm unclear if it went through. I am having issues when scanning. It will randomly stop and tell me "no results found" and ask if I've connected my Amazon account. I have done this several times. I have deleted and reinstalled the app several times but it keeps happening. Can you help?
— by Penney Frank 3 years ago -
I tried to update my credit card information and your site said that you were unable to update the info. Another complaint is that I had to go around the block 2 times to get to this point.
Very hard to get a direct place for support.— by carole 3 years ago -
I need to reset my password, please
— by Connie Rollinson 3 years ago
