Published by Rubiks Digital

Report an issue with Contact Sync.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Contact Sync for SharePoint?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Rubiks Digital to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Contact Sync for SharePoint image 1 contact Contact Sync for SharePoint image 2

Contact Sync Customer Insights

1. Very bad businessVery easy to useTerrylynn withera mainaSeems to be pretty good, but probably not useful if there are more than 1000 contacts to sync.This app is is very helpful when you have a desk top and cell phone.

2. The app is no longer supported, yet they just billed me on a old subscription.

3. You need them both to work the same I recommend this app to everyone.

Steps to Troubleshoot & Fix Contact Sync Issues

1. Fix Contact Sync Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Contact Sync: Restarting the app will resolve most errors.
  2. Update the Contact Sync App. Here is how:
    1. On Android goto PlayStore » Search for "Contact Sync" » Open Contact Sync for SharePoint » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Contact Sync » click "UPDATE".
  3. Clear Contact Sync for SharePoint app cache: Clearing cached data will force your app to retrieve the latest data directly from Contact Sync servers.
    1. On Android, goto Settings » Apps » Select "Contact Sync for SharePoint" » click Storage » click "Clear Cache".
  4. Check Contact Sync app permissions. If any of these permissions required to use your device's features are disenabled, Contact Sync might not work.
  5. Uninstall and reinstall Contact Sync. If nothing else has worked, completely uninstall Contact Sync then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Contact Sync not working


2. Fix Contact Sync Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Contact Sync be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Contact Sync not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Contact Sync may not be able to connect to the Internet when running in the background.

Reported Issues