Contact Video Player Pro Customer Service

Why should I report an Issue with Video Player Pro - Mp4 Player?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ASD Dev Video Player for All Format to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. i hope developers will fix this as soon as possible.1.)when the player in top it shows the recently Played video it's annoying pls change that(by highlighting the video, folder that last played) 2.)Strech option will be the best for full-screen display I need to stretch Everytime when I want to continue the video where I left 3.) And subtitle background is black in colour Please make it colourless Other than this nice appI've this movie in mkv which had subtitles.

2. Even though all the functions are great, maybe some sort of adjustment tool would be useful.Great concept for video player, & price is great, but could not find many unique features or options that most other basic Media players, already have.

3. *This player suprisingly could Not even read or play any my saved standard M3U video playlists on connected usb drive, friendly, for loading, editing & sorting large mp3 playlists of song, as most have.

4. Thankfully, there was online subtitle search and it found a suitable subtitle but still fix the issueVideos cant be hide and locked from the gallery and after locking also still recent videos can be seen in the recent video folder and easily opened.

5. hides android's navbar & insists on using back button from top left, too much going on top left while watching a video, delete video option unavailable, no option to add/remove buttons while video is being played, etc.

6. But the player didn't detect it while all other video players (on desktop potplayer, Microsoft movies and TV), on Android Samsung default video player but not this app.

7. The main issue is that the seeking function doesn't work properly, ie, if you want to start the video from a particular time, it takes at least 3 to 4 seconds to load.

8. Really disappointed.Everything is nice like audio and video player and image viewer.

9. love it! want it to be better.I've been using this app for quite a while and I like the new look, but it seems as if the quality of the video playback has went down.

10. One problem I faced with it is on going to online video after choosing Google account nothing appear.

11. like changing dual subtitles from hindi to english in any video.

1. Fix Video Player Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Video Player Pro: Restarting the app will resolve most errors.
2. Update the Video Player Pro App. Here is how:
   1. On Android goto PlayStore » Search for "Video Player Pro" » Open Video Player Pro - Mp4 Player » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video Player Pro » click "UPDATE".
3. Clear Video Player Pro - Mp4 Player app cache: Clearing cached data will force your app to retrieve the latest data directly from Video Player Pro servers.
   1. On Android, goto Settings » Apps » Select "Video Player Pro - Mp4 Player" » click Storage » click "Clear Cache".
4. Check Video Player Pro app permissions. If any of these permissions required to use your device's features are disenabled, Video Player Pro might not work.
5. Uninstall and reinstall Video Player Pro. If nothing else has worked, completely uninstall Video Player Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Video Player Pro not working

2. Fix Video Player Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Video Player Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Video Player Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Video Player Pro may not be able to connect to the Internet when running in the background.