Published by Riegelwood Federal Credit Union

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Why should I report an Issue with RFCU?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Riegelwood Federal Credit Union to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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RFCU Customer Insights

1. Every sense I upgrade the app it's been doing that.Everytime I login to the app it gives me a error to call for assistance and then loads to the login screen.

2. I love it when it works right but thats not to often here lately😕The app doesn't work on my phone it keeps saying a error had occur and call for assistance.

3. Twice it has locked me out and made me call to have the password changed through no fault of my own.This is easy access to your account!! Hadn't been able to use it much but finally got it running.

4. Can't wait until all my changes are made so I can be rid of them.Constant error messages when attempting to open app.Its a 5 when it works.

5. The app always says theres an error when i open it and for me to call the bank.

6. Very glichy since updating the appAlways comes up with error message.

7. Been running perfect!!!This bank is a total garbage.

8. Sometimes it will let me in after i click ok but more often than not i have to switch to the online site.

Steps to Troubleshoot & Fix RFCU Issues

1. Fix RFCU Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart RFCU: Restarting the app will resolve most errors.
  2. Update the RFCU App. Here is how:
    1. On Android goto PlayStore » Search for "RFCU" » Open RFCU » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RFCU » click "UPDATE".
  3. Clear RFCU app cache: Clearing cached data will force your app to retrieve the latest data directly from RFCU servers.
    1. On Android, goto Settings » Apps » Select "RFCU" » click Storage » click "Clear Cache".
  4. Check RFCU app permissions. If any of these permissions required to use your device's features are disenabled, RFCU might not work.
  5. Uninstall and reinstall RFCU. If nothing else has worked, completely uninstall RFCU then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing RFCU not working


2. Fix RFCU Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make RFCU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to RFCU not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, RFCU may not be able to connect to the Internet when running in the background.

Reported Issues